Spa Supervisor

Overview

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Spa Supervisor to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Provide leadership to all Spa team members.
• Maintain operating standards as outlined in divisions SOP guidelines as well as following Five Star and Five Diamond standards.
• Responsible for scheduling, timesaver edits.
• An understanding and ability to assist and help in each department of the Spa.
• Develop and maintain a relationship with vendors and groups to ensure maximum success of the Spa and hotel.
• Read and write SOPs and follow guidelines. Update as needed. Ensure staff understanding and compliance.
• Attend the following meetings as required, but not limited to: Daily line-ups, Departmental, Pre-cons, Division, Weekly staff meeting.
• Hold Spa meetings and trainings as necessary. Orientation and training of new staff members.
• Effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
• A spirit of teamwork. Willingly accepts additional responsibilities and tasks. Communicate needs and ideas to upper management.
• Disseminate daily information regarding VIP's, group activities, operational issues and general news to appropriate staff.
• Do daily walkthrough paying attention to the "details" and assuring impeccable cleanliness.
• Ability to execute all services on the menu where a license to perform is possessed. Uphold integrity of service with staff.
• Ability to answer phones and assist guests at desk holding a desk shift if needed. In addition, ability to troubleshoot any scheduling issues on the spot. Ability to give a tour to a guest or to a VIP.
• Contribute to the betterment of the desk operations by offering guidance to team members when needed.
• Utilize systems in place to check retail sales for each service provider to ensure they are meeting targets.
• Full working knowledge of spa, wellness and fitness treatments programs and products. Maintain knowledge of financial planning, forecast, labor, payroll, hotel features and services.
• Manage ordering and inventory process of spa treatment rooms, dispensary, linen, and spa professional supplies/products to capture full revenue potentials and ensure a successful spa operation.
• Assist spa retail coordinator with retail products needed to order to ensure a never-out philosophy.
• Develop and uphold retail sales process and goals for at-home care for all service providers.
• Oversee and understand the spa reservations pickup on an ongoing basis as well as communicate directly and regularly with the spa group sales coordinator in order to maintain proper staffing levels in SpaSoft. Changing provider schedules as necessary to maximize daily revenues in accordance with the budgetary guidelines.
• Perform special projects or assignments as assigned by Spa Director or Hotel Management.
• Instill a sense of safety and awareness within staff. Oversee the upkeep of the safety and MSDS binders for massage and esthetics.

Qualifications

• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. College education preferred.
• Minimum 2 years experience in a Spa environment preferred.
• P.R. certification, computer experience required, Spasoft experience preferred.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Ability to multi-task, prioritize, and organize work assignments and special projects.
• Ability to compute basic mathematical calculations. Ability to decipher various reports. May need to create reports upon request.
• Must have strong customer service skills and ability to deal with problems involving clients and operational issues maintaining a positive attitude.
• Must have ability to prioritize and organize work assignments.
• Must be able to work effectively in stressful, high-pressure situations.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $21.00/hr

Application deadline: This job posting will close on 11/30/2026 or until the position has been filled.

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Compensation: 21 to 21 (USD)