Tesla

Makes electric cars, robotaxis and grid batteries

Advisor

Retail SalesConfirmed live in the last 24 hours

Full-timeAuckland, New ZealandNo salary listedIn-person

About the Job

Requirements

Client service experience is required.
The candidate must be positive, enthusiastic, and passionate about changes in the personal transportation industry.
The candidate must be able to understand and convey business issues and technical concepts.
The candidate must demonstrate a strong sense of team mentality and reliability.
The candidate must demonstrate strong communication skills and attention to detail.
The candidate must demonstrate mastery of Tesla products and services and keep up with electric vehicle industry trends and local incentives.
The candidate must be able to work evenings, weekends, and holidays in a retail environment.
The candidate must hold a valid driver’s license in the country of application, have at least two years of driving history, and maintain a clean driving record.
The candidate must be able to obtain appropriate state licensing where applicable.

Responsibilities

Engage walk-in guests promptly and personally, open conversations, and ensure guests feel welcome.
Engage and educate prospective customers and current owners through calls, emails, text messages, and outbound events, answering questions about Tesla’s product offering.
Collect customer contact information and schedule and co-pilot test drives for individuals who show purchase intent or potential, supporting a healthy sales pipeline.
Contribute to monthly sales and delivery targets by meeting and exceeding individual key performance indicators.
Execute sales and delivery operations and consistently deliver a strong client experience with little to no guidance.
Present, sell, and support delivery and installation of the Tesla ecosystem.
Provide customer service throughout the full sales and delivery cycle and installation process, and continue supporting customers throughout ownership.
Serve as the primary contact for customer interactions throughout the purchase experience.
Educate customers on the purchase and delivery journey from initial contact through delivery day.
Ensure vehicles are ready for customers’ delivery appointments.
Conduct comprehensive vehicle orientations for new owners, tailored to each customer’s needs and comfort level.
Execute customer trade-ins and delivery-day documentation.
Conduct Tesla Direct deliveries from delivery centres to customer homes when required.
Perform additional responsibilities as assigned to meet business needs.

Category	Sales & Customer Support
Location	Auckland, AUK
Requisition ID	282842
Type	Full-time

Job Description

<div class="MSWordContent"><p>At Tesla, our Tesla Advisors consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience. To succeed at Tesla, you must be energetic, highly organised, and hard working. You should have a passion for sustainable energy and the ability tocreate exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around.</div>

Job Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
Effectively present and sell and support the delivery and installation the entire Tesla eco-system
Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
Be the primary contact point for all customer interactions throughout their purchase experience
Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
Ensure vehicles readiness in preparation for the customers delivery appointment.
Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
Execute customer trade-ins and documents on delivery day
Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
Perform additional responsibilities as assigned to meet business needs

Job Requirements

Client service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evening hours, weekends and holidays in a retail environment
Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
Ability to obtain appropriate state licensing, where applicable

Tesla

Advisor

About the Job

Requirements

Responsibilities

Job Description

Job Responsibilities

Job Requirements

About the Company

Tesla

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