FreedomPay

Integrated payments platform for merchants

Strategic Account Executive - QSR

Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

At least 10 years of experience in a customer-facing role such as strategic account management, account management, customer success, solutions consulting, or a similar role.
At least 5 years of experience supporting the quick-service restaurant or restaurant industry.
Experience supporting enterprise customers in payments, financial technology, software as a service, or commerce technology.
Proven ability to manage executive-level relationships within complex, multi-location organizations.
Strong understanding of how technology and payments impact restaurant operations and guest experience.
Ability to translate product capabilities into business outcomes.
Strong communication and presentation skills.
Demonstrated ability to identify and drive expansion opportunities within existing accounts.
Ability to collaborate cross-functionally.
A bachelor's degree.
Ability to successfully pass a background check and credit check.

Responsibilities

Own the strategic relationship for a portfolio of enterprise quick-service restaurant and restaurant customers, with accountability for growth, expansion strategy, and long-term account health.
Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy.
Serve as a trusted advisor to customer executives across operations, information technology, payments, and digital teams.
Lead Executive Business Reviews and quarterly business reviews focused on outcomes, adoption, and expansion opportunities.
Identify and drive cross-sell, upsell, and global expansion opportunities within restaurant environments.
Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy.
Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end.
Monitor account health, adoption metrics, and expansion pipeline across assigned accounts.
Bring forward restaurant industry insights, best practices, and trends to guide customer strategy.
Act as the voice of the customer internally, influencing the product roadmap and service improvements.
Represent FreedomPay in customer meetings, onsite engagements, and relevant restaurant or payments industry events.
Travel approximately 30–40%.

Desired Qualifications

Direct experience working with large QSR brands or multi-unit restaurant groups.
Background in payments, point-of-sale, or commerce platforms within the restaurant ecosystem.
Experience supporting global or multi-region restaurant operators.
Familiarity with franchise and corporate-owned restaurant structures.
Experience building structured account plans, quarterly business review frameworks, or adoption strategies.
A Master of Business Administration or relevant advanced degree.

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Responsibilities

Own the strategic relationship for a portfolio of enterprise QSR and restaurant customers, with accountability for growth, expansion strategy, and long-term account health

Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy

Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams

Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities

Identify and drive cross-sell, upsell, and global expansion opportunities within restaurant environments

Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy

Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end

Monitor account health, adoption metrics, and expansion pipeline across assigned accounts

Bring forward restaurant industry insights, best practices, and trends to guide customer strategy

Act as the voice of the customer internally, influencing product roadmap and service improvements

Represent FreedomPay in customer meetings, onsite engagements, and relevant restaurant or payments industry events

Travel approximately 30 - 40%

Required Qualifications

10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar

At least 5 years of experience supporting the QSR or restaurant industry

This may include managing restaurant brands as an account manager or working within payments or commerce technology for a restaurant organization

Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology

Proven ability to manage executive-level relationships within complex, multi-location organizations

Strong understanding of how technology and payments impact restaurant operations and guest experience

Ability to translate product capabilities into business outcomes

Strong communication and presentation skills

Demonstrated ability to identify and drive expansion opportunities within existing accounts

Highly collaborative and comfortable working cross-functionally

Bachelor’s degree required

Preferred Qualifications

Direct experience working with large QSR brands or multi-unit restaurant groups

Background in payments, POS, or commerce platforms within the restaurant ecosystem

Experience supporting global or multi-region restaurant operators

Familiarity with franchise and corporate-owned restaurant structures

Experience building structured account plans, QBR frameworks, or adoption strategies

MBA or relevant advanced degree

We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 20 different states and 8 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

FreedomPay

Integrated payments platform for merchants

FreedomPay provides an integrated payments platform that helps businesses accept and optimize payments across in-store and online channels, aiming to boost revenue and improve customer satisfaction. It connects point-of-sale, online checkout, and cross-border processing with security features and fast settlement, and merchants are charged processing fees plus value-added services. The company differentiates itself with an end-to-end platform that serves diverse commerce channels and operates in high-volume environments, while engaging in industry thought leadership and social initiatives. Its goal is to advance the future of payments by delivering a seamless, secure checkout experience that stays ahead of changing consumer needs.

Company size: 501-1,000
Company stage: Late Stage VC
Total funding: $30.7M
Headquarters: Philadelphia, PA
Founded: 2000

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