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Concentrix

Global BPO offering customer engagement services

Analista de Reportes Operativos

Business IntelligencePosted on Nov 10
Full-timeManagua, NicaraguaNo salary listed

About the Job

Requirements

  • University education in Computer Science, Statistics, Industrial Engineering, Mathematics, Informatics, or a related field.
  • Experience related to data analysis, report preparation, reporting, or business intelligence; recent graduates and final-year students with the required technical knowledge will also be considered.
  • Advanced Excel skills, including pivot tables, logical and lookup formulas such as VLOOKUP and XLOOKUP, database handling, advanced functions, VBA, and macros.
  • Intermediate-to-advanced SQL skills, including querying, extracting, filtering, combining, and manipulating database information.
  • Knowledge or experience creating, maintaining, and updating Power BI dashboards and visual reports.
  • Familiarity with data visualization, processing, and presentation tools.
  • Analytical thinking to interpret data, identify patterns and trends, and turn findings into useful business information.
  • Attention to detail in reviewing and validating data for accurate and reliable reporting.
  • Data storytelling skills to communicate analytical results and explain complex information clearly.
  • Ability to interact with operations teams, management, and clients to understand information needs.
  • Ability to meet delivery deadlines and maintain quality standards in a dynamic environment.

Responsibilities

  • Prepare, update, and distribute recurring daily, weekly, and monthly operational reports, as well as ad hoc reports, ensuring timely delivery.
  • Extract, organize, and transform information from different sources using SQL and Microsoft Excel.
  • Design, develop, and maintain interactive dashboards in Power BI or other business intelligence tools to visualize operational performance.
  • Verify the accuracy, integrity, and consistency of report data, and identify and correct discrepancies.
  • Monitor and interpret operational metrics and key performance indicators, identify trends and variations, and provide information for decision-making.
  • Translate technical information and analytical findings into clear reports, summaries, and recommendations for operations teams, management, and clients.
  • Collaborate with operations teams and other stakeholders to understand information needs and develop suitable reporting solutions.
  • Identify opportunities to optimize reporting processes, automate recurring tasks, and reduce processing and delivery times.

Desired Qualifications

  • Familiarity with contact center platforms such as Avaya, Cisco, Genesys, or NICE inContact.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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