Front Desk Coordinator

Salary Range: 22 to 30 (Currency: USD) (Pay period: per-hour-wage)

We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor

• Check patients in and out efficiently while maintaining accuracy

• Schedule appointments and manage the daily schedule to optimize patient flow

• Answer phones, respond to inquiries, and assist with patient needs

• Verify insurance eligibility and update patient information

• Collect payments, co-pays, and balances

• Maintain accurate patient records and documentation

• Coordinate with clinical team to ensure smooth transitions between front and back office

• Manage appointment confirmations and follow-ups

• Support overall office organization and cleanliness of the front area

Qualifications

Prior dental or medical front office experience preferred (pediatric experience a plus)

Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred

Strong customer service and communication skills

Ability to multitask in a fast-paced environment

Basic understanding of insurance verification and scheduling preferred

High attention to detail and organization

What We’re Looking For

Friendly, outgoing, and patient-focused personality

Strong communication and interpersonal skills

Highly organized and detail-oriented

Team player with a positive attitude

Ability to stay calm and professional in a busy environment