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Concentrix

Global BPO offering customer engagement services

Customer Service Agent - Support

Customer SupportConfirmed live in the last 24 hours
Full-timeCuritiba, State of Paraná, BrazilIn-person

About the Job

Requirements

  • Completed secondary education.
  • Be at least 18 years old.
  • Have good oral and written communication skills.
  • Demonstrate active listening, empathy, and a solution-focused approach.
  • Have good typing skills and be comfortable using multiple systems simultaneously.
  • Be familiar with technology and willing to learn new processes.
  • Demonstrate organization, prioritization, and attention to detail.
  • Be collaborative and committed to the customer experience.
  • Be available to work different shifts according to operational needs.
  • Be available to work on-site in Curitiba.
  • Prior experience handling customer service by voice and/or chat is considered an advantage.

Responsibilities

  • Serve customers by voice and chat, providing clear, efficient, and empathetic support.
  • Understand customers’ questions, needs, and situations to guide them toward the best solution.
  • Handle customer cases with empathy, agility, prioritization, and a focus on resolution.
  • Accurately record information in systems and pay attention to detail.
  • Follow up on requests and help ensure each case is handled through to resolution.
  • Use different systems, digital tools, and customer service resources.
  • Contribute to a positive, simple, and solution-oriented experience in every interaction.
  • Collaborate with the team to ensure quality and pursue continuous improvement.
  • Develop skills in a dynamic, technology-focused, people-oriented environment.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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