Order Organizer Specialist

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Order Organizer (O2) Specialist coordinates organization-wide prioritization and scheduling of service area procedures and diagnostic tests. Order Organizer (O2) Specialist is located in the HUB (Clinical Care Coordination Center), which has a system wide view of the hospital, including 24/7 central coordination of patient admission, placement, transportation, service department testing and procedures. The Order Organizer (O2) Specialist will be required to utilize their extensive healthcare knowledge in assessing, prioritizing, and coordinating multiple tests for ED and inpatients in the health system to ensure optimal patient flow and reduce discharge delays.

Responsibilities:

• Coordinates hospital-wide prioritization and scheduling of Service Area procedures/tests.
• Balances the patient’s Itinerary and clinical requirements with Service Area orders and availability of resources.
• Centrally prioritizes inpatient services demand, collaborating with the HUB Order Organizers and Unit RN’s.
• Works cooperatively with the HUB O2, HUB C3’s, and Unit Nursing.
• Manages daily work queue for Service Areas; adjusts service request priorities and escalates issues as appropriate to leadership.
• Collaboratively manages the transport requirements with service areas and various transport resources.
• Assists with patient preparedness by entering/monitoring/communicating pre-procedure requirements (PPRs).
• Develops and maintains skillful knowledge of specific service area management policies, requirements, and preferences. 
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required
• Two (2) or more years of experience in patient access, scheduling, care coordination, transition of care, or directly related experience in a health care environment required.
  
  

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.