ServiceNow Systems Engineer

Role Specific Information

Job Description

About the Role

As ServiceNow Systems Engineer, you will design, develop and maintain robust systems and services within a dynamic and complex computing environment. You will utilize both cloud-based and on-prem tools to deliver scalable, reliable and secure solutions. 

What You’ll Do

• Implement software engineering best practices and ensure system performance and security 
• Collaborate with cross-functional teams to drive innovation and continuous improvement
• Develop, implement and support systems and services to ensure robust and reliable operations
• Execute project tasks for systems and applications, focusing on optimizing efficiency and functionality
• Manage upgrades, migrations, optimizations and new implementations and resolve efficiency issues
• Write scripts, templates, interfaces and utility applications to improve functionality and automate processes
• Develop, test, troubleshoot and document new and enhanced systems and processes
• Provide level three support for areas of expertise
• Additional tasks may be assigned

Addendum

Software Asset Management

• Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise to translate business requirements into scalable platform solutions
• Build and maintain data pipelines, APIs, and discovery patterns (e.g., ServiceNow Discovery, SCCM, Jamf) to ensure seamless, real-time tracking of the entire software asset lifecycle
• Engineer automated reconciliation frameworks and entitlement schemas to manage complex vendor licensing models (e.g., core-based, cloud capacity, SaaS), proactively driving audits and cost-optimization
• Establish strict ITAM data governance and build advanced compliance dashboards, custom reports, and KPIs utilizing ServiceNow reporting and Performance Analytics
• Strong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations, backed by a Certified System Administrator (CSA) credential
• Experience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic; a Certified Implementation Specialist – Software Asset Management (CIS-SAM)

What Skills You Have

Required

• Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise
• 2+ years of experience in systems engineering
• Bachelor's degree or equivalent in MIS, Computer Science or related field

Preferred

• Familiarity with cloud platforms such as GCP, AWS or Azure
• Understanding of software engineering practices, including CI/CD and automation
• Knowledge of security best practices for system operations
• Strong analytical and problem-solving skills
• Effective communication and teamwork abilities
• Passion for continuous learning and staying updated with emerging technologies

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner