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Lookers

UK automotive retailer with multiple brands

General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeCanterbury, UK£60k - £90kIn-person

About the Job

Requirements

  • The candidate must already be operating at General Manager or Head of Business level, or be an experienced Automotive Manager looking to advance in the industry.
  • The candidate must have a solid understanding of electric vehicles.
  • The candidate must demonstrate effective people-management skills and the ability and experience to draw the best performance from their team.
  • The candidate must be able to communicate effectively and build relationships with employees and customers.
  • The candidate must have a positive, proactive attitude and genuine regard for the importance of customers to business sustainability.

Responsibilities

  • Manage dealership resources to achieve sales-volume, profitability, employee-satisfaction, customer-satisfaction, and loyalty objectives.
  • Lead the team in delivering high-quality customer service through effective communication, team building, and coaching managers and colleagues.
  • Develop a customer-service-driven environment and culture through regular communication, team building, and coaching with teams.
  • Communicate and maintain customer-service standards and measurements in line with brand requirements.
  • Provide clear leadership by ensuring the business vision and objectives are understood and communicated.
  • Train and develop department managers in line with organizational requirements.
  • Agree objectives and work standards with department managers and review their performance regularly.
  • Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins, and market penetration.
  • Represent the brand as a trustworthy ambassador, running the area of responsibility in a manner that honors brand values and supports brand strategy.

About the Company

Lookers

UK automotive retailer with multiple brands

Lookers is a large UK-based network of car dealerships that buys, sells, and services vehicles. It makes money by selling new and used cars, providing aftersales services, parts, and financing through its showrooms and service centers across the country. The company grows by acquiring regional dealerships and consolidating brands, giving it a broader footprint and more diverse offerings. Since 2023, Lookers is owned by Global Auto Holdings Limited, backed by Alpha Auto Group, which gives it greater scale and resources to compete in the auto market. Lookers’ key difference from competitors is its long history of growth through strategic acquisitions that expanded its brand mix and geographic reach, creating a wide nationwide network. Its goal is to maintain leadership in UK automotive retail by expanding its dealership network, offering a full range of vehicle brands and services, and leveraging its scale to stay competitive.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Manchester, United Kingdom
Founded
1908

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