Tesla

Makes electric cars, robotaxis and grid batteries

Account Manager - Retail Partnerships

Account ManagementConfirmed live in the last 24 hours

Full-timePalo Alto, CA, USANo salary listedIn-person

About the Job

Requirements

At least 7 years of experience working with customers to support a technical product or service.
At least 7 years of retail sales experience or experience in a business development role.
Experience bringing products or services into retail stores in domestic and international markets.
A demonstrated track record of project ownership.
Strong interpersonal, presentation, communication, and negotiation skills.
Strong analytical skills in business and technical issues.

Responsibilities

Support growth of Tesla residential energy products by managing and expanding retail partnership opportunities in domestic and international markets.
Partner on account onboarding, pilot and other collaboration activities, ongoing account management, and long-term relationship and revenue retention and growth.
Retain accounts and grow their value.
Own assigned retail accounts to realize forecasted revenue on or ahead of schedule, identifying and communicating readiness levels, requirements, schedules, and risks.
Collect, communicate, and champion customer feedback to influence and steer programmatic and technical development required to maintain and grow the retail business in support of Tesla residential energy product goals.
Deliver customer service, including efficient acknowledgement and resolution of issues.
Manage virtual and in-store retail brand presence by partnering on marketing initiatives and displays.
Work with leadership to achieve retail partnership and deployment goals, collaborating with stakeholders across engineering, business, legal, and regulatory teams.
Use analytical skills to drive customer adoption, propose new business models, and forecast deployment timelines.
Synthesize information to shape future products and strategic direction.

Category	Sales & Customer Support
Location	Palo Alto, California
Requisition ID	274057
Type	Full-time

Job Description

Tesla’s Solar and residential energy products are reducing reliance on the grid around the world. The Residential Energy Retail Partnerships team serves as the point of contact for our growing base of retail customers and spans end-to-end ownership across research, identification, development, capture, delivery, deployment, and fulfillment of all contract terms. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Tesla’s residential energy retail partnerships, and growing revenue and brand awareness.<br><br>In this role, you will work with leadership to achieve retail partnership and deployment goals while collaborating with stakeholders across engineering, business, legal and regulatory teams. Demands a strong analytical skill set to drive customer adoption, propose new business models, and forecast accurate deployment timelines. Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected.

Job Responsibilities

Support Tesla’s residential energy products growth by managing and expanding retail partnership opportunities in domestic and international markets
Partner on account onboarding, collaboration activities such as pilots, ongoing account management, and long-term retention/growth of the relationship and revenue
Retaining and growing the value of accounts
Act as an extreme owner of assigned retail accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Collecting, communicating and championing customer feedback to internally influence and steer programmatic and technical development required to maintain and grow retail business in support of overall Tesla’s residential energy product’s business goals
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Manage virtual and in-store brand presence at retail by partnering on marketing initiatives and displays

Job Requirements

7+ years working with customers to support a technical product or service
7+ years of retail sales experience or business development role
Experience bringing products/services into retail stores in both domestic and international markets
Independently motivated, with a demonstrated track record of project ownership
Strong interpersonal, presentation, communication and negotiation skills
Strong analytical skills in business and technical issues

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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