Payments Operations Support
About the job
- Proficiency in spoken and written English is required.
- French is mandatory; German or Italian is a plus.
- Experience in a similar customer support or administrative role is required.
- Good analytical and numerical skills and attention to detail are required.
- Moderate-level Microsoft Excel skills are required.
- Flexibility to work within a fast-growing global company is required.
- Initiative and a common-sense approach are required.
- Provide customer service by responding promptly to customer queries with accurate information about transaction statuses, transaction reprocessing requests, and report generation in line with established service-level agreements.
- Run customer and financial support activities across multiple IT platforms, internal departments, and external merchant partners.
- Resolve issues and queries by interacting and communicating with colleagues and departments.
- Support inbound and outbound calls.
- Work shifts across a 24/7 schedule based on business needs.
- Perform other duties as required.
- Previous experience in financial services or payments operations is advantageous.
About the company
Planet works as a payments and commerce-software provider. It supplies payment acceptance, property-management software, tax-free shopping, and connected commerce capabilities to hospitality, retail, and financial-services customers. Its operating model is specific: software and payment infrastructure connect merchants, guests, shoppers, banks, and acquiring partners. Work includes engineering, product, payment operations, implementation, sales, risk, support, and corporate functions. The profile is Planet's global payments and software organization. The workforce connects regulated client service with technology, risk, operations, and professional support.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Helsinki, Finland
Founded
1985
Simplify's Take
What believers are saying
- March 19, 2026 revenue reached $307.7 million, up 26%, with positive free cash flow.
- Fiscal 2026 recurring ACV hit 98%, showing sticky enterprise and hospitality relationships.
- September 18, 2026 North America rollout targets hotels, restaurants, and retailers immediately.
What critics are saying
- July 31, 2023 cuts eliminated 117 employees; repeated restructurings weaken execution.
- March 2026 headcount fell to 2,745, signaling continuing cost pressure and morale damage.
- Oracle, Nexi, and regional PMS vendors can compress pricing and steal integrations.
What makes Planet unique
- Planet bundles hospitality PMS, payments, and networking into one contract.
- March 2022 Protel and 2022 Avantio acquisitions deepen hospitality distribution and software.
- September 18, 2026 US and Canada launch extends full-stack connected commerce beyond Europe.
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Benefits
- Hybrid Work Options