Adidas

Global athletic footwear, apparel, accessories provider

Manager Order Management & Fulfillment - Digital

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeColombiaNo salary listedIn-person

About the Job

Requirements

A university degree or equivalent education is required.
Broad and deep theoretical understanding of the functional area is required.
A minimum of five years of experience in the job or job function is required.
Ability to manage multiple priorities under tight timelines.
Ability to adapt quickly to changing business processes and business partners.

Responsibilities

Identify and implement business-to-consumer fulfillment innovation trends based on market demand, research, and consumer insights.
Define and establish new consumer fulfillment processes to reduce costs and complexity and increase consumer satisfaction.
Drive cross-functional governance among technology, supply chain, and retail operations to ensure technical scalability, especially during peak seasons.
Serve as the center of excellence and first point of contact for eCommerce fulfillment requests.
Monitor key performance indicators, service-level agreements, third-party logistics performance, and cost developments.
Report and summarize operational status regularly.
Support and coordinate eCommerce omnichannel-related demands.
Ensure the end-to-end returns process runs on time, from pickup through processing, and help guarantee prompt refunds to eCommerce consumers.
Drive consumer service satisfaction.
Contact appropriate local and global support teams to resolve eCommerce order fulfillment issues, ensure solutions, and follow escalation processes as needed.
Support project implementations, go-lives, and sustain phases for Latin American countries.

adidas

Manager Order Management & Fulfillment Market

Department:	DTC – eCom
Direct Reporting Line:	Sr. Manager Post Orders Operations
Indirect/Second Reporting Line:	Director Post Orders Operations
Subsidiary/Country:	LAM
Location:	Colombia
GSMS Grade:	M4
Personnel managed:	Yes
Budget managed:

Purpose & Overall Relevance for the Organization:

As the eCommerce Order Fulfillment Manager, you will be the primary contact responsible for ensuring the highest level of service in order fulfillment, including handling orders and returns. Your role will involve managing the daily performance of orders and returns, leading the eCommerce/Marketplaces order process in collaboration with the Customer Service team and other internal stakeholders. You will also be leading new Marketplace implementations and operational enhancements to achieve excellence.

Key Responsibilities:

Accountable to identify and implement B2C fulfillment innovation trends based on market demand, research and consumer insights.
Define and establish new consumer fulfillment processes to reduce costs / complexity and to increase consumer satisfaction (CSAT / NPS).
Drives Cross-Functional Governance between Tech, Supply Chain, and Retail Ops to ensure technical scalability during the year, especially during peak seasons (Black Friday, Cyber).
Be the center of excellence and first point contact on eCommerce fulfillment requests.
Monitor key KPIs, SLAs, 3PL performance and cost developments.
Reporting and summarizing operational status regularly.
Responsible for supporting and coordinating eCommerce Omnichannel related demands.
Assure on-time returns E2E process from pick-up to processing. Key role to guarantee speed of refunds to eCom consumers.
Drive consumer service satisfaction.
Contact appropriate support locally and globally teams to solve any issue regarding ecom order fulfillment, assure solutions and/or follow escalation processes.
Support project implementations/go-lives/sustain phases for LAM countries.
Detail Oriented and manage multiple priorities under tight timelines.
Quickly adapt to changing business processes and business partners.

Key Relationships:

Customer Service Teams
Operations & Services Team
Digital Analytics teams
adidas LAM Markets
Global IT and projects teams
Local LAM warehouse teams
Regional DTC & DPC teams

Knowledge Skills and Abilities:

University degree or equivalent education required
Broad and deep theoretical understanding of functional area
Minimum 5 years of experience in job or job function

Requisite Education and Experience / Minimum Qualifications:

5 Years of experience

About the Company

Adidas

Global athletic footwear, apparel, accessories provider

Adidas designs, manufactures, and sells athletic footwear, sportswear, and accessories worldwide. It reaches customers through company-owned stores, e-commerce, and third-party retailers, plus strategic collaborations with athletes, celebrities, and brands to create exclusive product lines. Adidas products combine performance-oriented materials and construction with style, helping people train and live more comfortably. The company uses digital tools and AI to improve its product offerings and customer experiences, including managing digital content. A differentiator is its strong global brand, extensive distribution, and active affiliate program, as well as a balance between sport performance and lifestyle fashion through partnerships and targeted collaborations. Adidas’ goal is to maintain leadership in the sports and lifestyle market, grow its customer base and loyalty, and continue expanding digitally and through meaningful partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Herzogenaurach, Germany
Founded: 1920

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