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TOPdesk

Cloud/on-prem ITSM platform with automation

Senior Channel Partner Acquisition Specialist - DACH, SaaS & ITSM

Business Development & PartnershipsConfirmed live in the last 24 hours
Full-timeKaiserslautern, Germany

About the Job

Requirements

  • Several years of professional experience in channel sales, partner management, partner recruitment, or B2B sales; ideally at least 5–7 years, preferably in SaaS or IT software.
  • A demonstrated record of successfully acquiring new sales partners and an ability to actively source new customers and partners.
  • Knowledge of working with Value Added Resellers (VARs), Managed Service Providers (MSPs), and/or systems integrators, and understanding of indirect sales models.
  • A strong network of relevant IT channel partners in the DACH market is advantageous.
  • Experience in IT Service Management (ITSM) or with a comparable software provider is a significant advantage.
  • Knowledge of IT Service Management (ITSM), ITIL, IT service processes, and service-management processes is advantageous.
  • Ability to work independently, in a structured and goal-oriented way, and based on key performance indicators (KPIs), while building long-term partnerships.
  • Strong communication and negotiation abilities and confidence when dealing with business partners and decision-makers.
  • Business-fluent German and English.
  • Willingness to travel within the DACH region to meet prospective and new partners in person.

Responsibilities

  • Identify, qualify, and acquire new channel and sales partners in the DACH market, particularly Value Added Resellers (VARs), Managed Service Providers (MSPs), and systems integrators.
  • Build a sustainable partner pipeline through targeted outbound activities, active partner sourcing, and strategic networking.
  • Develop new business opportunities in indirect sales and support the strategic expansion of the SaaS partner network.
  • Conduct partner discussions and contract negotiations, and manage the acquisition process through successful contract completion.
  • Manage structured onboarding for new sales partners and help them become successful with the company's solutions quickly.
  • Design and deliver product training, partner training, and enablement initiatives.
  • Develop initial go-to-market activities with new partners and support their successful market positioning.
  • Work closely with international channel teams, sales, and marketing.
  • Support joint sales and marketing activities, including co-selling and co-marketing, and develop new business opportunities.
  • Use a structured, data-driven approach and relevant KPIs to continuously improve acquisition activities and the success of new partnerships.

Desired Qualifications

  • A completed university degree at Bachelor's level or higher.

About the Company

TOPdesk

Cloud/on-prem ITSM platform with automation

TOPdesk provides a cloud-based and on-prem IT service management (ITSM) platform for IT, facilities, and HR teams. The software brings together requests, assets, and workflows, with a Self-Service Portal that includes a knowledge base and service catalog, and modules for incident, asset, and change management to handle tickets and assets. It supports automation and integrates with other systems via APIs to automate repetitive tasks and enable AI-assisted support. TOPdesk serves thousands of organizations worldwide and markets a SaaS subscription with optional on-premise deployment, aiming to streamline service delivery, reduce manual work on service desks, and scale IT, facilities, and HR services through automation and integration.

Company size
501-1,000
Company stage
Private
Total funding
Not listed
Headquarters
Delft, Netherlands
Founded
1993

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