Support Advisor

Job Description

Job Responsibilities

• Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
• Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
• Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
• Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop

Job Requirements

• Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
• An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
• Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
• A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
• A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
• Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
• Safe to drive: We require you to hold a full valid driver’s license

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

Join the mission.

Apply today.

Note that applications must be submitted online and contain an English CV.