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Concentrix

Global BPO offering customer engagement services

Market Leader - German Speaking Markets

Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in GermanyNo salary listed

About the Job

Requirements

  • Demonstrable leadership experience in sales, account management, or commercial leadership roles within the DACH market.
  • Experience designing and implementing a sustainable growth strategy.
  • Proven ability to attract, develop, and retain high-performing teams while fostering continuous learning, coaching, and accountability.
  • A demonstrated track record of delivering profitable growth through client expansion and new business acquisition.
  • Deep understanding of the DACH commercial landscape, customer expectations, and regional market dynamics.
  • Ability to build trusted executive relationships and collaborate across sales, delivery, client success, and support functions.
  • Professional fluency in written and spoken English and German at minimum C1 level.
  • Ability to challenge conventional approaches, identify opportunities, and drive transformative outcomes.

Responsibilities

  • Define and execute the DACH regional growth strategy, focusing on diversification and new sources of growth, and align support functions with regional goals.
  • Represent the DACH market within the EMEA Growth Leadership team, contribute to regional strategy and priorities, and represent the market externally.
  • Create and maintain a client-centric culture.
  • Own growth, retention, and performance of the regional client portfolio, identifying and delivering upsell and cross-sell opportunities.
  • Drive strategic account development and strengthen executive-level client relationships.
  • Adapt and implement sector-focused strategies to drive client growth, retention, and expansion across priority industries.
  • Own new-logo acquisition and ACV growth across DACH.
  • Lead the regional Sales team to drive pipeline generation, conversion, and market expansion.
  • Build relationships with prospective clients and key stakeholders to accelerate growth.
  • Own the DACH regional marketing strategy and align it with regional growth priorities and the broader EMEA marketing strategy.
  • Ensure effective use of shared or dedicated BDR resources, aligning target accounts, lead management, follow-up, and pipeline visibility.
  • Set marketing priorities and success measures, and use data and insights to optimize campaign performance, pipeline contribution, budget utilization, and return on investment.
  • Lead, coach, and develop DACH go-to-market teams and foster accountability, collaboration, and client success.
  • Ensure workforce planning, talent development, and succession readiness across the organization.
  • Partner with DACH Delivery and Client Success teams and adjacent functions, including Solutions/Bid, Technology and Partner Practice, Legal, and Pricing, to support client outcomes and business growth.
  • Align commercial objectives with operational execution and client delivery.
  • Support strategic planning, governance, and issue resolution for key accounts and growth opportunities.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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