Order Management Specialist

Overview

About the Role & TeamIDC is seeking detail-oriented individuals with a self-starter approach to perform the role of OrderManagement Specialist. This key role is responsible for ensuring accurate and timely processing oforders to create positive customer outcomes. (Remote)

What You’ll Do

Order Processing:• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing atevery stage.• Carefully review all submitted orders to confirm they include all necessary documentation andcomply with all company policies.• Conduct thorough audits of orders, comparing paperwork against system entries to identifydiscrepancies and proactively follow up on incomplete or inaccurate orders, ensuring any missing orcorrected information is obtained before processing.Order Entry:• Accurately input verified orders into the regionally assigned ERP system, ensuring that all relevantdetails, such as products, quantities, pricing, and customer information, are correctly reflected.Error Resolution:• Serve as a key point of contact for order-related issues, working in partnership with the Sales team,Revenue Operations, and other departments to quickly resolve discrepancies or errors in orders.• Maintain clear and open communication with stakeholders, providing timely updates on issueresolution and ensuring that customer expectations are managed appropriately.Manage Order Flow:• Regularly monitor order queues, identifying pending or delayed orders and prioritizing based onurgency, value, or end-of-month deadlines.• Collaborate closely with Revenue Operations and Sales, especially during critical periods likemonth-end or quarter-end, to expedite the review and processing of outstanding orders and ensurethey are closed before cutoff times.• Continuously optimize the order review process by identifying bottlenecks, adjusting workflows,and providing feedback to management on potential process improvements to speed up orderprocessing and enhance throughput.

What You Bring

Bachelor's degree in Business, Finance, or a related field.• Experience in order management, sales administration, sales finance, or sales operations.• Familiarity with order management software, CRM and/or ERP systems. Salesforce and D365experience are a plus.• Proficiency in MS Office, particularly Excel.• Detail-oriented, analytical, and organized.• Strong self-starter with the ability to handle multiple tasks.

Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.

#LI-JR1#LI-Remote