Senior Operations Support Engineer

Job Description

So, what are the main responsibilities of the Senior Operations Support Engineer in Netcompany?

Joining us as a Senior Operations Support Engineer, you will play a key role in ensuring the reliability, availability, performance, and continuous improvement of complex enterprise IT environments.

You will work at the intersection of IT Operations, DevOps, and Site Reliability Engineering (SRE), focusing on production stability, proactive monitoring, observability, automation, and operational excellence.

Working closely with DevOps/DevSecOps, Infrastructure, and Database Administration teams, you will drive incident resolution, identify system improvements, optimise performance, and strengthen the reliability of mission-critical services.

As the Senior Operations Support Engineer, you will:

• Manage complex production incidents, lead technical investigations, and perform root-cause analyses to prevent recurring issues and improve service reliability.
• Define and enhance monitoring and observability strategies, including metrics, logs, dashboards, alerting, and proactive issue detection.
• Design and maintain monitoring solutions using platforms such as Prometheus, Grafana, Zabbix, Splunk, and Datadog.
• Monitor and optimise system performance, availability, scalability, and resilience across distributed and cloud-native environments.
• Support and troubleshoot Linux/Unix systems and containerised environments, leveraging technologies such as Kubernetes, Docker, and OpenShift.
• Collaborate with DevOps/DevSecOps teams on CI/CD pipelines, deployment strategies, release management, and rollback procedures.
• Drive automation initiatives using scripting and infrastructure automation tools to reduce manual effort and improve operational efficiency.
• Perform capacity planning, performance analysis, preventive maintenance, and infrastructure optimisation.
• Support middleware and integration technologies, including API management, messaging, event streaming, and identity management platforms.
• Apply ITIL practices across Incident, Problem, Change, Release, Event, and Capacity Management.
• Coordinate technical incident bridges and collaborate with cross-functional teams and client stakeholders to ensure effective service delivery.

Qualifications

What would make you a fit for the role:

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• 7+ years of experience in IT Operations, DevOps, Site Reliability Engineering, Infrastructure Engineering, or a related technical domain, including at least 3 years in a senior role.
• Strong hands-on experience with monitoring and observability platforms, such as Prometheus, Grafana, Zabbix, Splunk, or Datadog.
• Solid understanding of observability principles, including metrics, logs, distributed tracing, dashboards, and alerting.
• Experience supporting business-critical production environments, focusing on availability, performance, and service reliability.
• Good knowledge of Linux/Unix systems, containerisation, and orchestration technologies, particularly Kubernetes, Docker, and OpenShift.
• Experience with CI/CD pipelines, deployment automation, and release management.
• Proficiency in scripting and automation using Bash, Python, PowerShell, or similar technologies.
• Strong troubleshooting skills and experience with incident management, root-cause analysis, and problem resolution.
• Understanding of ITIL processes and enterprise IT service management practices.
• Familiarity with middleware, API management, messaging, and integration technologies.
• Excellent analytical, communication, and coordination skills, including experience managing critical technical incidents.
• Availability and willingness to travel within Europe approximately once per month.

It would also be a plus if you match some of the following:

• Knowledge of Infrastructure as Code (IaC) tools, such as Terraform or Ansible.
• Experience with AWS, Microsoft Azure, or other cloud platforms.
• ITIL certification or relevant Linux and Kubernetes certifications.
• Familiarity with AIOps, cloud-native monitoring, and infrastructure automation.
• Experience operating large-scale distributed systems and mission-critical enterprise applications.

Additional Information

Being a part of the Netcompany team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you'll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/