Avery Dennison

Materials science and RFID labeling solutions

Assistant Customer Service Officer

Customer SupportConfirmed live in the last 24 hours

Full-timeKowloon, Hong KongNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required; some customer service or related experience is preferred, and customer-facing experience is required.
Strong verbal and written communication skills are required.
Proficiency in Microsoft Office, including Word and Excel, and basic computer skills are required.
The ability to multitask, prioritize work, and work under pressure is required.
Strong attention to detail and a customer-oriented mindset are required.

Responsibilities

Manage and respond to customer inquiries via email, phone, and other channels in a timely and professional manner.
Handle order processing and system updates within the required time frame.
Coordinate with production, warehouse, and logistics teams to ensure on-time delivery.
Assist with monitoring inventory levels and preparing sales-related reports, such as daily sales reports.
Assist, back up, and provide support to other team members.
Arrange samples.

Desired Qualifications

Some experience in customer service or a related field is preferred.

Job Description

ABOUT YOUR ROLE

As an Assistant Customer Service Officer, you will focus on providing excellent service by managing customer inquiries and processing orders accurately. You will collaborate closely with internal teams to ensure customer satisfaction and support efficient business operations.

YOUR RESPONSIBILITIES WILL INCLUDE

Manage and respond to customer inquiries via email, phone, and other channels in a timely and professional manner.
Handle order processing and system updates within the required time frame.
Coordinate with production, warehouse, and logistics teams to ensure on-time delivery.
Assist to monitor the inventory level and prepare sales related reports (e.g. daily sales report).
To assist, back up and provide support to other team members.
Samples arrangement.

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU

High school diploma or equivalent, preferably with some experience in customer service or a related field (facing customer is must).
Strong verbal and written communication skills.
Proficiency in MS Office (Word, Excel) and basic computer skills.
Ability to multitask, prioritize work, and work under pressure.
Strong attention to detail and a customer-oriented mindset.
Good team player with a positive attitude.

Additional Information

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

About the Company

Avery Dennison

Materials science and RFID labeling solutions

Avery Dennison provides materials science and digital identification solutions to improve branding, labeling, and supply chain efficiency across industries such as retail, apparel, logistics, and healthcare. Its products include pressure-sensitive materials, RFID tags, and labeling solutions, which enable tracking, identification, and efficient handling of goods. These materials and technologies work together to automate workflow, reduce waste, and increase visibility by labeling items and enabling item-level tracking through RFID. The company differentiates itself through its broad, integrated portfolio of high-performance materials and digital tagging technologies, a global footprint, and a strong commitment to sustainability and corporate responsibility. Its goal is to help customers operate more efficiently while reducing environmental impact and strengthening supply chain transparency.

Company size: 10,001+
Company stage: IPO
Headquarters: Mentor, OH
Founded: 1935

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