Key Account Manager
About the job
- Professional qualification in Systems Engineering, Industrial Engineering, Business Administration, Marketing, or a related field.
- More than five years of experience managing strategic Tier 1 and Tier 2 accounts, especially in B2B technology environments.
- Experience working at technology companies, software factories, or providers of complex SaaS solutions.
- Ability to build long-term relationships with senior-level clients, including C-level stakeholders, using a consultative approach.
- Availability for in-person work and strategic executive meetings.
- Advanced English is required.
- Manage and strengthen relationships with the most strategic Spanish Latam Tier 1 and Tier 2 accounts.
- Secure contract renewals and identify expansion opportunities, especially for contracts over USD 100 million or with upgrade potential to that level.
- Provide close, personalized, high-level customer service through substantial in-person engagement and direct client contact.
- Serve as a trusted advisor and strategic partner to clients by understanding their business challenges and proposing tailored solutions.
- Identify churn risks and proactively develop customer-retention strategies.
- Participate in key in-person meetings, executive presentations, and strategic decision-making sessions.
- Experience using customer relationship management (CRM) systems.
About the company
Minders helps product and growth teams activate, engage, and retain users by using data, experimentation, and Martech tools. It acts as a consulting firm specializing in data analytics, guiding businesses to scale digital products and to implement platforms like Amplitude and Braze in their Martech stack. Services include designing tracking plans, structuring data flows, and building dashboards that translate data into actionable insights, with a dedicated independent growth squad for clients. Their goal is product-led growth and sustained revenue by improving activation, retention, and monetization through continuous measurement and testing.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2020
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Simplify's Take
What believers are saying
- Minders reports 100+ clients across multiple countries and industries.
- Braze and Amplitude endorsements strengthen deal flow with enterprise growth teams.
- Telegram products reach 450 million users, expanding distribution for cross-sell and upsell.
What critics are saying
- Telegram-dependent products expose Minders to platform policy changes and TON ecosystem shocks.
- Consulting revenue stays tied to client budgets; one large account loss hits margins fast.
- Owning Telegram tools without equity in Dise creates integration distractions before 2027.
What makes Minders unique
- Braze Orbit Level 4 and Amplitude certified partner, with 50+ certifications.
- Minders won Braze Partner of the Year 2026 and Reseller of the Year.
- Minders also owns Telegram-first products: TADS, Telesend, CatchUP, and Dise.
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Benefits
- Health Insurance
- Dental Insurance
- Remote Work Options
- Hybrid Work Options
- Paid Vacation
- Parental Leave
- Meal Benefits
- Professional Development Budget