IT Infrastructure Systems Engineer

Job Description

We are seeking a motivated and detail-oriented IT Infrastructure Systems Engineer to join our IT team. In this role, you be responsible for the 2nd/3rd line of support for our core infrastructure, including email platforms, virtualisation environments, storage infrastructure, and network services. You will work closely with senior engineers to maintain and improve server and network environments.

You will also take a technical lead role on infrastructure projects, including researching, evaluating, and recommending new and emerging technologies that support operational efficiency, resilience, and future business requirements. The role will provide the opportunity for global collaboration on IT infrastructure and emerging technologies.

Responsibilities

• Support and maintain virtualisation platforms such as VMware vSphere, Hyper V, Morpheus. Deploy, configure, and monitor virtual machines and hosts.
• Perform capacity planning, resource optimisation, and patch management.
• Storage, administration of SAN/NAS storage systems, including provisioning, performance tuning, and monitoring. Ensure data integrity, backup operations, and disaster recovery.
• Support LAN/WAN infrastructure, including switches, routers, firewalls, and wireless networks.
• Monitor network performance, troubleshoot connectivity issues, and maintain network security.
• Assist with network upgrades, configuration changes, and documentation.
• Email & Messaging Systems
• Administer and support enterprise email platforms (e.g., Microsoft Exchange, Exchange Online, M365).
• Lead and contribute on infrastructure projects, including technology evaluations, system upgrades, migrations, and service improvements.
• Provide 2nd/3rd line support for escalated incidents and service requests.
• Maintain system documentation, diagrams, and standard operational procedures.
• Manage user accounts, security groups, and GPOs within Active Directory.
• Act in accordance with the behaviours for UTAC staff at all times.

Qualifications

Relevant certifications such as:

• Microsoft (MCSA/MCSE)
• Cisco CCNA/CCNP
• CompTIA Network+ / Server+ / Security+

Or equivalent professional experience.

Experience

• Minimum of 1-2 years in 2rd-3rd line roles supporting IT Infrastructure or Systems.
• Hands on experience with virtualisation technologies (VMware, Hyper V).
• Experience supporting storage platforms (Dell EMC, NetApp or similar).
• Familiarity with backup technologies and disaster recovery concepts.
• Experience supporting Microsoft 365, Exchange Online, Exchange Server, and enterprise email and messaging systems.
• Networking fundamentals (TCP/IP, VLANs, routing, firewalls).

Skills

• Microsoft Server technologies with an understanding of AD, DHCP, GPO.
• Experience with monitoring tools and infrastructure management platforms.
• Familiarity with backup technologies and disaster recovery concepts.
• Ability to troubleshoot complex technical issues across multiple domains.
• Excellent communication, documentation and technical writing skills.

Personal Behaviours

• Strong problem-solving mindset and attention to detail.
• Proactive and self-motivated approach to problem resolution.
• Ability to work independently and as part of a team.
• Customer focused approach with a commitment to service excellence.
• Adaptable and willing to learn emerging technologies.

Other

• Flexibility to travel as and when required
• Full UK driving licence
• Willing to undergo a Criminal Disclosure check
• SC clearance or ability to achieve this if not already held (UK national with residency in the UK for the last 5 years)

Additional Information

For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.

By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.

Our reward and benefit programmes are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.

In the UK this includes ;

• Life Cover
• Access to a wide range of discounts and offers via the Perkz reward scheme
• Recognition awards linked to our UTAC values of Expertise, Innovation and Integrity.
• Healthcare cashback plans
• Generous holiday benefits
• Contributory pension schemes
• Attractive family friendly policies; maternity, paternity, shared parental leave, flexible working.
• Access to a variety of employee assistance support services.

Learn more about UTAC and what and how we do what we do at www.utac.com

Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.

Note to Recruitment Agencies :

UTAC do not accept speculative applications from agencies for our open positions and any submissions made will not be accepted and no fees will be accepted or paid in respect of speculative CVs received.

Salary Pay Range: £35,000 - £45,000