UX Design Associate

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role

As a UX Design Associate, you'll help create digital experiences that are intuitive, accessible, and meaningful for customers. You'll explore how people interact with technology, identify opportunities to improve those experiences, and contribute design solutions that make products easier to use and understand.

Working alongside experienced designers, researchers, product teams, and engineers, you'll help turn customer and business needs into user journeys, wireframes, prototypes, and experience concepts. You'll contribute throughout the design process, from discovery and research through to testing and delivery.

This role offers the opportunity to gain hands-on experience designing for enterprise-scale products while learning how emerging technologies, including AI-enabled experiences, are changing the way people interact with digital products. You'll balance creative problem solving with structured analysis, using research and feedback to inform design decisions and improve customer outcomes.

Through Kyndryl's Early Career experience, you'll strengthen your skills in user research, interaction design, accessibility, facilitation, and storytelling while building a portfolio of real-world work that delivers meaningful impact.

What you will do

Understand customer needs

• Support user research activities to better understand customer goals, challenges, and opportunities
• Participate in interviews, workshops, usability testing, and other research activities
• Organize research findings and help translate insights into design opportunities
• Create journey maps, personas, workflows, and other experience design artefacts

Design user experiences

• Develop wireframes, user flows, prototypes, and experience concepts for digital products
• Contribute to experiences that are intuitive, accessible, and easy to navigate
• Translate customer needs and business requirements into practical design solutions
• Apply human-centred design principles throughout the design process

Collaborate across teams

• Partner with designers, researchers, engineers, and product teams to develop customer-focused solutions
• Participate in design reviews and incorporate feedback into evolving concepts
• Help communicate design ideas through visual storytelling, presentations, and prototypes
• Balance customer expectations, business goals, and technical considerations when developing solutions

Explore emerging technologies

• Contribute to projects that incorporate AI-enabled experiences and digital innovation
• Explore how evolving technologies can support better user experiences and customer outcomes
• Use design and productivity tools to support research, ideation, and prototyping activities
• Help evaluate new concepts through testing, feedback, and iteration

Learn and grow

• Build expertise in UX research, interaction design, accessibility, and digital product design
• Learn from experienced designers through coaching, collaboration, and hands-on project work
• Develop a portfolio of customer-focused design experiences
• Expand your ability to solve complex problems through research, creativity, and collaboration

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status .

Required skills and experience

• Bachelor's degree, associate degree, or equivalent practical experience completed recently or expected before start date
• Academic, internship, volunteer, or project experience in UX design, human-centred design, interaction design, psychology, human-computer interaction, or a related field
• Understanding of user-centred design principles and design thinking methodologies
• Experience creating wireframes, journey maps, prototypes, user flows, or similar design deliverables
• Experience using Figma, Sketch, Adobe Creative Cloud, or similar design tools
• Ability to gather, organize, and interpret user feedback and research insights
• Experience collaborating on team-based projects with multiple stakeholders
• Interest in designing accessible, inclusive, and customer-focused digital experiences

Preferred skills and experience

• Portfolio demonstrating UX, product design, service design, or innovation-focused projects
• Exposure to usability testing, customer research, or workshop facilitation
• Familiarity with accessibility standards and inclusive design practices
• Interest in AI-enabled experiences and emerging interaction patterns
• Experience using AI-supported design or productivity tools such as Figma AI, Miro AI, Adobe Firefly, or similar solutions

The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement. 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.