Health Advisor

Do you have experience in healthcare? A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate PinnacleCare Health Advisors!

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. This is a full time Monday-Friday position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments within the Baltimore/Washington DC area.

PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

How you will contribute: 

• Coordinate all aspects of the Member’s healthcare, including collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed.

• Collaborate with Medical Directors and Researchers to provide members with the latest information on medical conditions, treatments, clinical trials as well as options of highly qualified physicians to consult for care. Members turn to their PinnacleCare Health Advisor for unbiased support and assistance in any medical situation.

• Provide high-touch customer service to our members. Your member and their family will look to you for competent, efficient, and caring support.

• Develop and maintain relationships with physicians and hospital staff.

What you will bring with you: 

• College degree in Social Work or other health related field, or RN certification

• Background in medical social work, nursing or case management

• Hospital setting experience is strongly preferred

• Proficiency with MS Office, CRM database systems and internet

• Outstanding written and verbal communication skills

• Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members

• Ability to work with a diverse range of people

• Self-starter, ability to work independently and as part of a team

• Excellent communication skills and sense of urgency

• Compelling communicator, service oriented and ability to work collaboratively with others

• Ability to navigate and adapt to a changing, fast paced work environment

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. 

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! 

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  

• A flexible work environment with a friendly, caring, collaborative and inclusive culture  

• Great Place to Work® Certified in Canada and the U.S.  

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running