L

Lance

Multimodal AI automates hotel front desk

Software Engineer

Full-Time
$160k - $260k/yr+ Equity + Bonus
Mid
Bachelor's
San Francisco, CA, USA
In PersonWork 996 in person in San Francisco.
Software Engineering

About the job

Requirements
  • Proficiency in software development, programming languages such as Python or JavaScript, and architectural design.
  • Experience with machine learning, artificial intelligence development, or related technologies.
  • Ability to design and build scalable systems, including knowledge of cloud infrastructure and deployment pipelines.
  • Ability to debug applications and optimize their performance.
  • A bachelor's degree or higher in Computer Science, Engineering, or a relevant field.
  • Work in person in San Francisco on a 996 schedule.
Responsibilities
  • Lead the design, development, and deployment of software solutions.
  • Collaborate with the core team to architect and build scalable infrastructure.
  • Optimize system performance.
  • Drive features for autonomous artificial intelligence agents.
  • Impact product direction, tackle technical challenges, and help shape the company.
Desired Qualifications
  • Previous experience in the hospitality or travel technology sector.

About the company

Lance provides a multimodal AI workforce for hospitality that automates front-desk operations. Its AI agent handles guest communications via voice, SMS, and email and visually navigates a hotel's software stack to complete tasks without API integrations. It works across both legacy and modern systems to perform end-to-end workflows, reducing call volume, staff burnout, and missed revenue. The goal is to scale hotel operations, improve guest experience, and lower operating costs by taking on routine front-desk tasks autonomously.

Company Size

11-50

Company Stage

Seed

Total Funding

$130K

Headquarters

San Francisco, California

Founded

2026

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Simplify's Take

What believers are saying

  • Lance raised $5 million in April 2026 from Y Combinator and SV Angel.
  • Its AC Hotel case study claims 3,000+ monthly guest calls answered and four daily hours saved.
  • Live deployments span Marriott, Hilton, Hyatt, IHG, and Wyndham flags, broadening expansion paths.

What critics are saying

  • Canary Technologies, Quore, Kipsu, Cloudbeds, Opera, and ALICE crowd the hotel workflow stack.
  • Lance's privacy policy stores SMS logs 48 months and consent records 60 months, inviting TCPA scrutiny.
  • If AI call handling mishandles reservations or guest issues, Marriott and Hilton brands churn fast.

What makes Lance unique

  • Lance runs voice-first hotel operations across calls, messaging, housekeeping, maintenance, and reporting.
  • It navigates legacy hotel software directly, avoiding API integration dependencies across PMS and task systems.
  • YC W26 and a 10-person team target hotels with 50+ live properties by September 2026.

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Benefits

  • Wellness Program
  • Meal Benefits

Growth & Insights

6 month growth

40%

1 year growth

40%

2 year growth

40%