Operations Analyst

Job Description

The Opportunity: 

The Operations Analyst will support the day-to-day operational excellence of the Mattel Technology & Innovation Center (MTIC). Working closely with the Country Head, MTIC leadership team and cross-functional stakeholders, this role will help drive operational planning, governance, reporting, business analytics and cross-functional coordination to ensure effective execution of strategic and operational priorities.

The role will also partner with the Head – Workplace Operations, Experience & Corporate Services to support governance, executive reporting, workplace analytics, procurement and vendor administration, budget tracking, contract governance and continuous improvement initiatives. Working collaboratively across HR, Finance, Procurement, IT, Workplace Operations and other partner functions, the role will contribute to operational excellence, employee experience and efficient workplace service delivery.

What Your Impact Will Be: 

Qualifications

What We’re Looking For: 

• The Operations Analyst plays a key role in supporting the MTIC leadership team through effective operational governance, reporting and coordination. The role provides analytical and operational support across both MTIC Operations and Workplace Operations, Experience & Corporate Services, ensuring alignment of strategic priorities, operational initiatives and business processes.

  The role works across multiple functional areas including:

• MTIC Operations
• Workplace Operations
• Facilities & Workplace
• Security & Resilience
• Employee Mobility & Corporate Services
• HR
• Finance
• Procurement
• IT
• Communications
• Global Workplace
   

  Operational Planning & Execution

• Support execution of MTIC strategic priorities and annual operating plans.
• Track key initiatives, milestones, risks, dependencies and action items to ensure timely execution.
• Maintain operational trackers and provide regular status updates to leadership.
• Coordinate follow-through on leadership decisions and operational commitments.
• Support operational planning across Workplace Operations initiatives including Facilities, Security, Employee Mobility and Workplace Experience. 

• Governance & Cross-functional Coordination

• Coordinate governance meetings, leadership reviews and steering committee sessions.
• Prepare meeting agendas, capture minutes and track action items through closure.
• Coordinate cross-functional initiatives involving Technology, HR, Finance, Procurement, IT, Workplace Operations and other partner functions.
• Support planning and coordination of leadership visits, business reviews and strategic initiatives.
• Maintain governance documentation, operating procedures and action trackers. 

• Executive Reporting & Communications

• Prepare executive dashboards, operational reports and leadership updates.
• Consolidate information from multiple stakeholders into concise, leadership-ready reports and presentations.
• Develop operational scorecards and KPI dashboards.
• Support preparation of executive briefings, business reviews and leadership presentations. 

• Business Analytics & Operational Excellence

• Build and maintain dashboards using Excel, Power BI or similar analytics tools.
• Analyze operational metrics, workplace KPIs and identify trends, risks and improvement opportunities.
• Generate actionable insights that improve operational efficiency and decision-making.
• Support budget and expense tracking, variance reporting and financial analysis.
• Support procurement administration, vendor governance, contract tracking and operational reporting for Workplace Operations.
• Drive continuous improvement initiatives through data-driven analysis. 

• Workplace Operations Support

• Support governance across Facilities, Security, Employee Mobility and Workplace Experience.
• Track operational KPIs, service levels and vendor performance metrics.
• Coordinate procurement requests, contract administration and vendor documentation.
• Support workplace occupancy, utilization and sustainability reporting.
• Assist with audit readiness, compliance activities and policy documentation.

• Employee Engagement & Site Operations

• Support employee engagement initiatives, culture-building activities and workplace experience programs.
• Assist in planning and execution of leadership visits, town halls, employee events and site-wide operational initiatives.
• Coordinate operational logistics for meetings, workshops and special projects.
• Support initiatives that contribute to an exceptional employee experience across MTIC.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy