Management Trainee

Our rooftop bar and terrace, LuminAir, (aka "THE BAR ABOVE AMSTERDAM") is an inspiring destination from day to night, set in an ever-changing space: neither the view outside nor the ambiance inside will ever be the same twice. LuminAir is a beverage-led venue, featuring world-class mixology, exclusively crafted drinks inspired by the intensity of the light and the winds around the world The food menu offers modern Dutch and international bites, finger foods, and sharing plates, while the Eclipse menu—for (semi)private events of 30 to 125 guests—includes modern canapés, table snacks, bar bites, and cocktail dinners. Do you love seeing customers enjoy a drink you have recommended? 

• Are you passionate about creating memorable customer experiences?
• Do you love seeing customers enjoy a drink or dish you’ve recommended?
• Are you a supportive and inclusive team member?
• Do you thrive in a fast-paced environment?

If so, the LuminAir Management Trainee role is made for you!

Equally important, what do we offer?

Being part of our team as LuminAir Management Trainee means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things: 

• €825 euro trainee allowance per month
• Internship period: Minimum of 5 months (5 working days per week)
• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands

• Free use of our fitness centre

USEFUL TO KNOW: 

This position will require working weekend and/or evening shifts. Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

KEY RESPONSIBILITIES

As LuminAir Management Trainee you will:

1. Exceptional Guest Experiences

• Lead by example in welcoming guests and creating outstanding first impressions with great story telling of LuminAir cocktails and dishes.
• Monitor guest satisfaction and encourage positive reviews on platforms like Google and TripAdvisor.
• Gain deep knowledge of menus and signature items to support team training and enhance guest interactions.
• Ensure food allergies and dietary requirements are handled with precision and care.
• Collaborate with kitchen and bar teams to ensure seamless service and presentation.
• Oversee service standards and ensure timely, accurate delivery of food and beverages to the tables.
• Address guest concerns proactively and coach team members on service recovery techniques
• Promote LuminAir’s programs and events, ensuring team awareness and guest participation.

1. Great Working Environment

• Foster a collaborative and inclusive team environment with supporting them during busy operation
• Support onboarding and training of new team members and assist with interviews process
• Provide feedback and contribute to performance evaluations.

1. Day-To-Day Essentials

• Supervise daily setup and cleanliness of guest and work areas, maintaining LuminAir’s brand standards.
• Learn to manage inventory, restocking, and equipment maintenance efficiently.
• Gain proficiency in the XN system for order processing, payments, and reporting.
• Analyze service flow and identify opportunities for operational improvement.

• Participate in departmental meetings and contribute ideas for enhancing guest experience and team performance in close cooperation with Manager.

Who are we looking for? 

We’re looking for a future leader with a passion for hospitality, eager to grow in a dynamic, high-energy environment. You will be able to gain knowledge and secrets of service on #1 Cocktail bar in The Netherlands and get to know how to supervise international team.