Business Line Quality Assurance Tester

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

U.S. Bank Europe is seeking a Business Line Quality Assurance (BLQA) Tester responsible for the execution of quality assurance testing activities within the Business line Chief Risk Office (BL CRO) teams. The BLQA Analyst plays an important role in risk management by ensuring controls executed across our European and North American footprint are appropriately designed and operating effectively to mitigate the identified risks, including operational risks, compliance and AML/BSA/OFAC.

In meeting these objectives, the BLQA Tester will be responsible for test preparation, test execution and identification of control and process weaknesses through testing activities. The Tester will perform these routine to moderately complex testing and control assessment activities in accordance with the annual test plan. Additionally, the Tester will be responsible for performing the following key activities for a portfolio of controls:

• Investigating compliance of the laws, regulations, internal policies and procedures that apply to one or more functional areas supported  
• Ensure proficient knowledge of the operations of the functional areas
• Lead or perform process inquiries, walkthroughs and procedure review to support the development/design of QA test work papers
• Identify and document the process to validate test populations and pull sample of desired control activity
• Monitor key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures
• Verify the resolution of previously identified issues
• Perform QA tests, analyze evidence of transaction handling or control performance against defined policies, guidelines or laws, identifying control deficiencies when present
• Lead or facilitate test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended
• Draft report for management review and distribution; compile, analyze, and document test workpapers which support reported results to key stakeholders
• Utilize effective verbal communication of testing results to the BLQA Manager and for responding to and/or escalating significant risks as appropriate
• Maintain accurate and complete records and prepare statements and reports
• Other deliverables as assigned by management

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically three to five years of applicable experience

Preferred Skills/Experience

• Strong accuracy and attention to detail
• Proven ability to analyze data and identify/resolve exceptions.
• Thorough knowledge of Risk, Compliance, and/or Audit competencies
• Intermediate understanding of risk and compliance in a financial services setting, and associated products, services, and systems
• Self-motivated, able to work in a group as well as independently
• Ability to manage multiple tasks and deadlines simultaneously
• Solid business acumen and credibility to help business units proactively identify and address risks
• Ability to identify and clearly communicate and document issues, root cause, exposure and recommendations
• Demonstrated process facilitation, project management, and analytical skills
• Effective presentation, interpersonal, written, and verbal communication skills.
• Proven computer navigation skills using a variety of software packages, including Microsoft Office applications, Archer eGRC, ServiceNow and Tableau / PowerBI.

This role requires working from a U.S. Bank location three (3) or more days per week. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.