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Ouihelp

Technology-driven platform for in-home caregiving

Agency Coordinator

Social & Community ServicesPosted on Nov 13
Full-time

About the Job

Requirements

  • A minimum Bac + 2 qualification is required, preferably in the health or medico-social sectors.
  • Ability to communicate effectively with different people, including care assistants and families.
  • Computer proficiency and ability to use scheduling software.
  • Ability to learn new software.
  • Versatility, rigor, and organizational skills.
  • Service orientation and commitment.
  • Listening skills and empathy.
  • Autonomy.
  • Ability to work under stress.
  • Ability to prioritize.

Responsibilities

  • Coordinate schedules and contracts for a team of care assistants across the Chantilly and Compiègne agencies remotely.
  • Manage replacements for absences and leave, and anticipate staffing needs.
  • Ensure interventions are carried out properly and maintain service quality.
  • Regularly monitor the satisfaction of care assistants and beneficiaries.
  • Maintain accurate data in internal tools, including replacement and remote time-management systems.
  • Manage the full recruitment process for care workers.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

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