Freight Forwarder - Air Export

Introduction

At AIT, we believe in fostering a positive and fulfilling work environment that extends beyond competitive compensation and benefits. We are dedicated to providing our employees with the resources and support they need to achieve their personal and professional goals. In addition to offering a competitive salary and comprehensive benefits package, we are committed to providing our teammates with meaningful opportunities to give back to the community and support causes they care about. One such program is our Volunteer Time Off (VTO) initiative. Every teammate at AIT is eligible to participate in up to five hours of volunteer work each year for a charitable organization of their choice. This allows our team members to dedicate their time and skills to causes that are personally meaningful to them, while also making a positive impact on their communities.  

Overview

As a Freight Forwarder - Air Export, you will ensure that the service delivered meets and exceeds customer expectations by adhering to established service levels, procedures, and SLAs while operating within agreed revenue and cost parameters. You will maintain accurate and complete operational and administrative processes and contribute to the achievement of departmental, branch, and company objectives.

Responsibilities

• Understanding of Customer Requirements and ensuring the delivery of first-class customer service
• Planning, arranging, monitoring and controlling export shipments and the completion of all associated documentation (operational and administrative)
• Immediate non-conformity handling assuring product safety and customer satisfaction
• Receiving bookings from Clients/Agents
• Making bookings with Carriers
• Operation of the company’s IT systems (incl. CargoWise)
• Timely and accurate generation of Sales Invoicing and the processing of costs (accruals & purchase invoices)
• Customs Clearance
• Preparation of Quotations
• Timely and effective response to general inquiries and queries.
• Compliance with all Legal, Regulatory and Company standards
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)

Qualifications

• Completed training in Freight forwarding, logistics, or SCM
• A minimum of two years’ experience in Air Export forwarding, ideally in the pharmaceutical sector
• Good Distribution Practice (GDP) training/experience
• Dangerous Goods training/experience
• Fluent oral and written English is a must
• Experience in using CargoWise is an advantage

What AIT Can Offer You

We believe in rewarding your talent and supporting your well-being and future security. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• A company pension plan, with AIT matching employee contributions up to 4%
• Private health care, supported by a cash allowance
• Five paid volunteer hours per year, giving you the opportunity to give back to the community

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.