H

Handshake

Connects talent with jobs and AI training work

IT Support Analyst

Full-TimeUpdated on 10/23/2026
$80k - $100k/yr+ Equity + 401(k) match
Mid
San Francisco, CA, USA
In PersonOn-site in San Francisco, California.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Have 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment.
  • Have experience supporting macOS; Windows experience is a plus.
  • Have hands-on experience with Google Workspace, Slack, Okta or another identity provider, endpoint management tools such as Jamf, Kandji, Intune, or JumpCloud, and ITSM platforms such as Jira Service Management, ServiceNow, or Zendesk.
  • Have strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking.
  • Have experience administering common SaaS applications and user lifecycle management.
  • Be familiar with scripting or automation using Bash, PowerShell, Python, or similar; this is a plus.
  • Be comfortable working in cloud-first environments.
  • Have a customer-first mindset and strong problem-solving skills.
  • Be organized and detail-oriented, with solid documentation habits.
  • Be curious and eager to learn new technologies.
  • Be comfortable balancing multiple priorities in a fast-moving environment.
  • Have strong written and verbal communication skills.
  • Take ownership of assigned work while knowing when to seek guidance.
Responsibilities
  • Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools.
  • Troubleshoot and resolve technical issues while delivering an excellent employee experience.
  • Support remote and hybrid employees across multiple time zones.
  • Escalate complex issues when appropriate while owning tickets through resolution.
  • Support onboarding and offboarding workflows.
  • Assist with identity and access management, including Okta and Google Workspace.
  • Help administer endpoint management platforms such as Jamf, Kandji, JumpCloud, or Intune.
  • Manage software provisioning, license assignments, and asset tracking.
  • Identify recurring issues and recommend process improvements or automation opportunities.
  • Maintain internal documentation and knowledge base articles.
  • Partner with Security to support device compliance and access management.
  • Assist with IT projects, tool implementations, and operational improvements.
  • Participate in incident response and troubleshooting efforts as needed.
  • Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs.
  • Help deploy new hardware, software, and productivity tools.
  • Contribute to office and remote IT initiatives as the company grows.
Desired Qualifications
  • Windows experience.
  • Familiarity with scripting or automation using Bash, PowerShell, Python, or similar.

About the company

H

Handshake

View
cbWebsite

Handshake connects job seekers, employers, and university career centers through recruiting software, and supplies AI labs with experts who train and test language models. Its career platform combines job matching, recruiting events, and profiles that show completed AI projects and paid training experience. Handshake AI recruits and matches fellows to projects where they review model answers, create training data, and apply knowledge from their own fields. Employers pay for recruiting subscriptions and promotions, while its enterprise AI team builds agents and trains models inside customers' systems. Handshake was founded in 2014 and is headquartered in San Francisco.

Company Size

501-1,000

Company Stage

Series F

Total Funding

$434M

Headquarters

San Francisco, California

Founded

2014

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Simplify Jobs

Simplify's Take

What believers are saying

  • AI work has substantial scale: Handshake reports over $500 million paid to fellows.
  • Engineering careers span several AI businesses: Handshake lists coding-agent, post-training, and enterprise AI roles.
  • Recruiting adds recurring sales: Handshake sells Pro employer subscriptions for $450 per month.

What critics are saying

  • Expect demanding hours: Handshake's Olympic pace value explicitly calls for urgency, hours, and energy.
  • Fellow work lacks continuity: Handshake says AI lab projects pause or close with little notice.
  • Recruiting needs paid upgrades: Handshake includes unlimited job posting in its free Basic plan.

What makes Handshake unique

  • Handshake has institutional distribution: its marketplace connects over 1,600 educational institutions with employers and job seekers.
  • Handshake links paid AI work to hiring signals: AI Fellow badges require at least five hours of completed work.
  • Handshake builds research internally: it reports 200-plus researchers and engineers publishing at major AI conferences.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • 💰Equity and ownership in a fast-growing company.
  • 🍼16 Weeks of paid parental leave
  • 💝Comprehensive medical, dental, and vision
  • 💻Handshake offers $500/£360 home office stipend
  • 📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
  • 🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
  • 🏝PTO

Company News

Tracxn
Oct 12th, 2026
Handshake - funding & investors.

Handshake - funding & investors. Last updated: October 12, 2026 Handshake's funding rounds. Handshake has raised a total of $434M over 7 funding rounds: 1 Seed, 2 Early-Stage and 4 Late-Stage round s. Handshake's largest funding round so far was a Series F round for $200M in Jan 2022. Here is the list of all funding rounds of Handshake: Handshake's investors. Handshake has total 20 investor s, 20 are institutional investors including Lightspeed Venture Partners and 19 others. Here is the list of institutional investors of Handshake: * Coatue, located in New York City (United States), made their first investment in Handshake on May 12, 2021 in its Series E round. * Base10 Partners, located in San Francisco (United States), made their first investment in Handshake on Jan 19, 2022 in its Series F round. * Lightspeed Venture Partners, located in Menlo Park (United States), made their first investment in Handshake on Mar 2015 in its Seed round. * Spark Capital, located in San Francisco (United States), made their first investment in Handshake on Nov 17, 2016 in its Series B round. * True Ventures, located in Palo Alto (United States), made their first investment in Handshake on Mar 2015 in its Seed round. * Kleiner Perkins, located in Menlo Park (United States), made their first investment in Handshake on Feb 03, 2016 in its Series A round. * The Chan Zuckerberg Initiative, located in Redwood City (United States), made their first investment in Handshake on Oct 31, 2018 in its Series C round. * Emerson Collective, located in Palo Alto (United States), made their first investment in Handshake on Oct 20, 2020 in its Series D round. * Reach Capital, located in San Francisco (United States), made their first investment in Handshake on Oct 31, 2018 in its Series C round. * Valiant Peregrine Fund, located in San Francisco (United States), made their first investment in Handshake on Jan 19, 2022 in its Series F round. * EQT, located in Sweden, made their first investment in Handshake on Oct 31, 2018 in its Series C round. * Notable Capital, located in Menlo Park (United States), made their first investment in Handshake on Oct 20, 2020 in its Series D round. * Imaginable Futures, located in Redwood City (United States), made their first investment in Handshake on Oct 20, 2020 in its Series D round. * Omidyar Network, located in Redwood City (United States), made their first investment in Handshake on Oct 31, 2018 in its Series C round. * Lowercase Capital, located in San Francisco (United States), made their first investment in Handshake on Feb 03, 2016 in its Series A round. * Annox Capital, located in Birmingham (United States), made their first investment in Handshake on Mar 2015 in its Seed round. * GSV Ventures, located in San Francisco (United States), made their first investment in Handshake on Feb 03, 2016 in its Series A round. Are you a Founder? FAQs about Handshake's funding and investors. Explore latest companies that raised funding recently * We Alive - raised a funding in Series A round held on Sep 18, 2026. * Tempo Therapeutics - raised a funding of $14.5M in Series A round held on Sep 18, 2026. * Tusk IC - raised a funding of $17.2M in Series A round held on Sep 18, 2026. * NUNOS - raised a funding of $346K in Seed round held on Sep 18, 2026. * telMAX - raised a funding of $215M in Series D round held on Sep 18, 2026.

Justlearn
Sep 28th, 2026
Handshake expands AI push with StudentBench GRE tutor and three senior hires.

Handshake expands AI push with StudentBench GRE tutor and three senior hires. Handshake has launched StudentBench, an AI-powered GRE preparation tutor. The expansion signals growing adoption of AI tutoring tools in test preparation and career development platforms. By Just Learn Editorial / September 28, 2026 Handshake has launched StudentBench, an AI-powered GRE preparation tutor. The expansion signals growing adoption of AI tutoring tools in test preparation and career development platforms.

Provoke Media
Sep 25th, 2026
Stephen Rocco Rodi joins AI career network Handshake as CCO.

Stephen Rocco Rodi joins AI career network Handshake as CCO. Most recently Rodi led product and AI communications at and earlier spent seven and a half years at Meta. Paul Holmes 25 Sep 2026 // 10:15AM GMT SAN FRANCISCO - Handshake, the career network for the AI economy, has named Chime and Meta veteran Stephen Rocco Rodi as chief communications officer. He reports to CEO Garrett Lord and leads communications across the company. Most recently he led product and AI communications at Chime through its first year as a public company. Before that he spent seven and a half years at Meta, where he led global communications for several of the company's product groups, including its payments and fintech businesses. According to Rodi, "Handshake is built on the idea that intelligence comes from people. Millions of people start their careers here, and the same network is now teaching AI to do real work for the labs building the models, and the companies putting them to use. My job is to make sure that story gets told clearly, and honestly, at a moment when a lot of people are anxious about what AI means for their work." He joins at the same time as Nishant Ranka, founder and president of Handshake Labs, and Wes Field is chief commercial officer for Handshake AI. Article tags News direct to your inbox The agency playbook. The PR industry's most comprehensive listing of firms from every region and specialty.

PR Newswire
Sep 22nd, 2026
Handshake unveils AI Skills Studio for job seekers: NYSE content update.

Handshake unveils AI Skills Studio for job seekers: NYSE content update. Sep 22, 2026, 08:55 ET NYSE issues a pre-market daily advisory direct from the trading floor. NEW YORK, Sept. 22, 2026 /PRNewswire/ - The New York Stock Exchange (NYSE) provides a daily pre-market update directly from the NYSE Trading Floor. Access today's NYSE Pre-market update for market insights before trading begins. Ashley Mastronardi delivers the pre-market update on September 22nd * Handshake unveils latest offering to build practical AI skills. * AI Skills Studio offers personalized, project-based 'missions,' in which job seekers work with AI tools used by practitioners. * John Stull, COO + President of Handshake will join NYSE Live to discuss which AI skills employers are seeking in job candidates. * Gatik CEO Gautam Narang to join NYSE Live after Series D funding. * The company says the capital will allow it to expand its efforts around high-frequency regional routes that connect distribution centers and stores. * Gatik says it has completed more than 85,000 fully driverless orders to-date. * Global X NYSE 100 ETF gained more than 2.7% on Monday. * Optimism surrounding Meta's Muse AI agent led the tech giant's shares to jump by more than 11% during Monday's session. * AMD shares jumped by nearly 10%, with the company hitting a $1 trillion market cap for the first time ever. Opening Bell ChargePoint (NYSE: CHPT) celebrates the future of intelligent electrification Closing Bell H.E. Luís Montenegro, Prime Minister of Portugal, Rings The Closing Bell(R) For market insights, IPO activity, and today's opening bell, download the NYSE TV App and check out the NYSE YouTube: TV.NYSE.com and YouTube.com/@NYSEofficial SOURCE New York Stock Exchange

PR Newswire
Sep 22nd, 2026
Handshake launches free AI Skills Studio with OpenAI, Google and Salesforce to upskill job seekers

Handshake has launched AI Skills Studio, a free learning platform offering job seekers hands-on AI training through project-based missions. The platform features projects developed with partners including OpenAI, Google, Salesforce, Figma, and Notion, taking 10 to 45 minutes to complete. Learners work directly with AI tools whilst receiving guidance from an AI Skills Instructor. Completed projects can be added to Handshake profiles and showcased to over one million employers using the platform. The launch addresses a skills gap identified in Handshake's 2026 Network Trends Report, which found 58% of graduating seniors believe they need stronger AI understanding for work, but only 28% say AI has been meaningfully integrated into their education programmes. The platform builds on Handshake's acquisition of Uplimit and is available on both web and mobile.