OneTouch Direct

Runs customer contact centers for businesses

Customer Service Representative

Customer SupportPosted on Nov 11

Full-timeSan Antonio, TX, USA$26k - $286k

About the Job

Requirements

A high school diploma or equivalent is required.
Excellent verbal and written communication skills are required.
Strong problem-solving skills and the ability to think critically are required.
Ability to work independently and manage time effectively in a remote setting is required.
A reliable internet connection and a quiet home office environment are required.
A Windows laptop or desktop with a webcam is required; Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
A minimum Dual-Core 2.0 GHz processor is required; a Quad-Core processor is recommended.
An Ethernet port and Ethernet cable are required.
A USB noise-cancelling headset with a functioning microphone is required; it must be hardwired, not Bluetooth.
A hardwired internet connection is required; Wi-Fi and cellular connections are not permitted.
A minimum internet speed of 50 Mbps download and 20 Mbps upload is required.
Windows 11 is required; macOS and Chromebook are not supported.
A minimum of 16 GB RAM is required.
Applicants must live in the San Antonio region.

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist customers with troubleshooting issues and provide accurate solutions.
Process orders, amendments, and returns efficiently.
Escalate unresolved issues to senior staff when necessary.
Provide feedback to improve customer service processes.

Desired Qualifications

One to two years of customer service experience is preferred.
Previous experience in a call center or remote support role is a plus.

Remote Customer Service Representative - San Antonio, TX

OneTouch Direct · San Antonio, United States (Remote) · Full-time · Posted 2026-11-11

Salary: USD 26,000–286,000

Workplace: remote

Department: Zelis

Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist customers with troubleshooting issues and provide accurate solutions.
Process orders, amendments, and returns efficiently.
Escalate unresolved issues to senior staff when necessary.
Provide feedback to improve customer service processes.

Requirements

High school diploma or equivalent required.
1-2 years of customer service experience preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and an ability to think critically.
Ability to work independently and manage time effectively in a remote setting.
Reliable internet connection and a quiet home office environment.
Previous experience in a call center or remote support role is a plus.

Required Equipment:

Windows laptop or desktop with webcam
Minimum Dual‐Core 2.0 GHz processor
Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible
Ethernet port required
USB Noise‐Cancelling Headset
Must include a functioning microphone
Must be hardwired (no Bluetooth)
Ethernet Cable
Hard‐wired internet connection is required (Wi-Fi/cellular not permitted)

System & Network Requirements

Minimum Internet Speed: 50 Mbps download / 20 Mbps upload
Verify at: http://www.speedtest.net
Operating System:
Windows 11
MacOS and Chromebook not supported
Processor & Memory:
Minimum: Dual‐Core 2.0 GHz
Recommended: Quad‐Core
Minimum RAM: 16 GB

Benefits

Full time. 40 hours per week schedule with overtime opportunities!
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home

Apply

Apply at OneTouch Direct

About the Company

OneTouch Direct

Runs customer contact centers for businesses

OneTouch Direct operates contact centers for businesses that outsource customer sales and support. Its agents answer phone calls and digital messages, follow up with prospective buyers and resolve questions about products, accounts and technical problems. The company designs outreach and service programs for clients in telecommunications, banking, healthcare, retail and other industries, acting as an extension of their customer-facing teams. Clients buy managed service programs that combine agent-led conversations with back-office processing and ongoing performance oversight. With operating roots dating to 1998, OneTouch Direct is headquartered in Tampa, Florida.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Tampa, FL
Founded: 1998

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