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Merlin Entertainments

Manages branded visitor attractions and parks

Guest Experience Shift Lead

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeSchaumburg, IL, USAIn-person

About the Job

Requirements

  • Must be outgoing, positive, and confident talking to people.
  • Must be able to stay calm in busy situations.
  • Must enjoy helping and encouraging others.
  • Must have experience in customer service, retail, food service, entertainment, or attractions.
  • Must be available on weekends and holidays.

Responsibilities

  • Help support the team during daily operations.
  • Keep lines moving and guest energy positive.
  • Help guests and teammates whenever needed.
  • Develop leadership skills through coaching and hands-on experience.
  • Help train and motivate team members.
  • Support a fun, safe, and welcoming environment for families.
  • Work closely with supervisors and other attraction teams throughout the day.

Desired Qualifications

  • Previous leadership and training experience.

About the Company

Merlin Entertainments

Manages branded visitor attractions and parks

Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Poole, United Kingdom
Founded
1999

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