About the Client

Our client is a fast-growing, science-backed wellness brand serving over a million customers through its online store. They are committed to transparency, safety, and care in everything they do, including how they protect their community. As they scale, they are expanding their fraud team to provide 24-hour coverage.

Why does this role exist?

The client is restructuring its fraud team's schedules to provide round-the-clock coverage, and needs an additional Fraud Analyst to make that possible. This hire will bring a higher level of fraud expertise to the team, handling complex and sensitive cases independently. Their mission is to protect the integrity of the customer community while keeping every customer experience safe, respectful, and supportive.

Risk Review and Investigation

Thoughtfully review high-risk cases involving complex or sensitive situations
Make independent approve, cancel, or escalate decisions on flagged orders and accounts
Support confidential reviews of account activity

Policy and Protocol Enforcement

Uphold internal policies and risk-mitigation protocols without compromising the customer experience
Apply sound judgment in gray-area cases and document decisions clearly

Pattern Detection and Prevention

Identify fraud patterns and trends, such as multiple accounts, suspicious payment or shipping details, and promo or referral abuse
Contribute to internal safeguards that protect the ARMRA community (anonymized in the final posting as "the community")
Monitor for spikes in suspicious activity during product launches and promotions

Customer Interaction

Handle sensitive customer interactions with discretion, empathy, and sound judgment
Work collaboratively with the wider team to resolve sensitive situations and uphold community trust

Continuous Improvement

Bring a continuous improvement mindset to risk evaluation and protection efforts
Contribute to the ongoing improvement of systems and workflows that protect the community
Help create a secure customer experience across the platform

Required:

Proven experience as a Fraud Specialist or Fraud Analyst, with hands-on review of high-risk orders and accounts
Experience making independent fraud decisions, such as approve, cancel, or escalate
Strong written and verbal communication skills in English
Ability to work a flexible schedule, including non-standard hours, to support 24-hour coverage

Your superpowers are...

Technical skills
- Fraud review tools and platforms (e.g., Shopify fraud analysis, Stripe Radar, Signifyd, Riskified, or similar)
- Chargeback and dispute handling
- Pattern recognition and data-driven analysis
- E-commerce or consumer packaged goods (CPG) experience (preferred)
- Experience with subscription or direct-to-consumer (DTC) businesses (a plus)
Soft skills
- Meticulous and intuitive, tuned into the details others might miss
- Discreet and trustworthy with sensitive and confidential information
- Leads with empathy, even when resolving difficult situations
- Calm, discerning, and principled under pressure
- Self-directed and comfortable working autonomously

WFH Set-Up:

Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home

You should apply if...

You work best when entrusted with autonomy and responsibility
You approach your work with a sense of purpose and pride
You care deeply about integrity, wellness, and doing right by others
You can stay calm and fair when a case is sensitive or the answer isn't obvious
You enjoy catching what others miss, and you're always looking for ways to make the process better
You see this as more than a fraud role: it's a chance to help protect something meaningful

What to expect...

Work Setup:

Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

40 hours per week
TBD

Compensation:

Pay follows a ladderized structure:
- Training Week 1: $3/hr
- Training Week 2: $4/hr
- Week 3 and onward: $5/hr
No benefits package included

Training program:

A 2-week paid training program covering the client's fraud policies, review protocols, tools, and workflows, so you're fully prepared when you move into live case work.

Magic

Fraud Analyst

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

Magic

Recently Posted Jobs