Fraud Analyst
About the job
- Proven experience as a Fraud Specialist or Fraud Analyst, including hands-on review of high-risk orders and accounts.
- Experience making independent fraud decisions, such as approving, canceling, or escalating cases.
- Strong written and verbal communication skills in English.
- Ability to work a flexible schedule, including non-standard hours, to support 24-hour coverage.
- Familiarity with fraud review tools and platforms, such as Shopify fraud analysis, Stripe Radar, Signifyd, Riskified, or similar.
- Experience handling chargebacks and disputes.
- Ability to recognize patterns and perform data-driven analysis.
- Ability to work autonomously and handle sensitive and confidential information discreetly.
- Provide a computer with at least 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or higher, internet speed of at least 40 Mbps, a noise-canceling headset with extended microphone, a webcam, backup computer and internet connection, and a quiet dedicated workspace at home.
- Review high-risk cases involving complex or sensitive situations.
- Make independent decisions to approve, cancel, or escalate flagged orders and accounts.
- Support confidential reviews of account activity.
- Uphold internal policies and risk-mitigation protocols while maintaining the customer experience.
- Use sound judgment in gray-area cases and document decisions clearly.
- Identify fraud patterns and trends, including multiple accounts, suspicious payment or shipping details, and promotion or referral abuse.
- Contribute to internal safeguards that protect the community.
- Monitor for spikes in suspicious activity during product launches and promotions.
- Handle sensitive customer interactions with discretion and sound judgment.
- Work collaboratively with the wider team to resolve sensitive situations and uphold community trust.
- Contribute to ongoing improvements in systems and workflows that protect the community.
- E-commerce or consumer packaged goods experience is preferred.
- Experience with subscription or direct-to-consumer businesses is a plus.
About the company
Magic delivers on-demand virtual assistant services tailored to businesses. It operates on a subscription model where clients pay for the hours worked by virtual assistants, with 24/7 support and custom solutions designed to streamline operations and boost productivity. The service works by clients subscribing to a plan, assigning tasks to VAs who handle the workload within agreed hours, and incurring additional charges for specialized tasks or services. A referral program rewards clients with cash or service credits for successful introductions. Compared to competitors, Magic emphasizes continuous availability, customized task handling for different business needs, and a straightforward hourly-based pricing structure that scales from startups to large enterprises. The overarching goal is to help clients run operations more smoothly and efficiently while building long-term relationships through ongoing subscriptions and referrals.
Company Size
1,001-5,000
Company Stage
Series A
Total Funding
$39.1M
Headquarters
San Francisco, California
Founded
2015
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Simplify's Take
What believers are saying
- Magic's official site shows 2M tasks completed this year, proving active demand.
- Magic serves busy professionals globally with 24/7 coverage, expanding addressable enterprise usage.
- Human-in-the-loop work supports AI training, moderation, and transcription as durable revenue streams.
What critics are saying
- Upwork and Fiverr commoditize remote labor pricing, squeezing Magic's margins by 2026.
- If AI agents automate inboxes and scheduling, Magic's core labor model collapses within years.
- Client trust breaks instantly if assistant quality slips, because Magic sells reliability, not software.
What makes Magic unique
- Magic launched in 2015 from NASA Ames Research Center.
- Magic offers 24/7 worldwide on-demand assistants and dedicated executive assistants.
- Magic claims 750,000 assistants interviewed and 2M tasks completed this year.
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Benefits
- Remote Work Options