Account Support Specialist

amika means friend. we’re a fearless, Brooklyn-born, salon-raised haircare brand + a friend to all hair, hairstylists, the planet + you. 

we’re rooted in clinical results. each product is infused with our intoxicating scent + powered by our superfruit soul, sea buckthorn. known as one of earth’s most omega-rich plant sources, this potent berry nourishes your skin, scalp + strands. 

we’re a proud pal to the planet + certified B-Corp. from sustainably sourced ingredients + recyclable packaging to our energy-saving production processes, we pledge to reduce our greenhouse gas emissions, waste + energy to reach Net Zero by 2030. 

having grown up in salons, we know better than anyone how important stylists are—they’re our confidantes + community. Think of us as your at-home hairapist, here to empower self-expression + bring joy to your haircare experience. all hair is welcome™. 

the job:

account support specialist, contract support (amika - professional). reports to the director, north america pro distribution. you’ll be an integral part of the professional sales team, assisting account management with day-to-day tasks such as new item setup, asset creation, and data management, and working closely with pro account management, customer service, and operations. the ideal candidate is highly organized, detail oriented, and interested in a long-term career in the professional beauty industry.

salary: $20-28/hour (based on years of experience)

location: brooklyn, ny (must be based in + have the right to work in the US)

what you'll do:

• support daily needs of distributor accounts in partnership with the distribution team
• partner with the na pro field team to support all calendar activations
• work with the director of distribution + field sales team on planning meet deck creation and content
• own new item setup, promotional planning, and pre-order forms
• assist account management with compiling distributor reporting data
• create distributor-facing sales assets using powerpoint/adobe
• own the item setup + sales order process for distributor sampling campaigns
• partner with operations and customer service to create new kits and sets
• build and maintain client resource documentation for internal and external use
• attend weekly customer meetings
• own customer order forms, ensuring accurate sku data and pricing
• maintain distributor resource folders in box
• maintain distributor-owned sales resource platform updates
• assist sales and operations in an evolving order processing procedure

must haves:

• 1-2 years of experience in sales support or a sales support internship role
• genuine interest in a progressive career in the professional beauty industry
• excellent spoken and written communication and interpersonal skills
• strong time management and prioritization skills
• creative thinker with a solution-based mentality
• high attention to detail to ensure data integrity
• proficiency in microsoft office and ability to quickly learn various tools and platforms
• ability to excel in a fast-paced environment

nice to haves:

• knowledge of sap or a comparable fulfillment system

ready to apply?

please click the link below that will bring you to our careers page where you can submit your application + resume (cover letter optional). a member of our team will be in touch soon!