Senior Manager - Infrastructure Engineering Operations

Sr. Manager, Infrastructure Engineering Operations

About the Team

The Technology Solutions Infrastructure organization designs, builds, and operates the foundational platforms that power Williams-Sonoma, Inc. across corporate offices, retail locations, fulfillment operations, and customer-facing digital experiences. This includes compute, storage, virtualization, enterprise tooling, observability, networking, automation, and cloud infrastructure.

The India Technology Center plays a critical role in supporting global infrastructure operations through operational engineering, platform reliability, automation, and continuous service improvement initiatives. The team partners closely with global engineering organizations to improve operational scalability, platform stability, and engineering efficiency across enterprise technology platforms.

About the Role

The Sr. Manager, Infrastructure Engineering Operations will lead operational engineering teams within the India Technology Center responsible for Windows, Linux, storage, enterprise tools, virtualization, and infrastructure platform operations.

This role combines technical leadership, operational governance, engineering execution, automation enablement, and people management. The ideal candidate will be an experienced infrastructure engineering leader with strong enterprise infrastructure expertise, a passion for operational excellence, and the ability to build high-performing teams.

This leader will help scale modern infrastructure engineering practices focused on reliability, automation, observability, and end-to-end platform ownership. The role will work closely with global engineering leaders and peer teams to establish consistent engineering standards, operational governance, technology roadmaps, and execution practices across geographically distributed teams.

The role requires a technically strong leader who can actively participate in operational discussions, incident management, infrastructure strategy, engineering reviews, automation initiatives, and architectural decision support.

This role reports to the Director, Technology Solutions Infrastructure.

You're excited about this opportunity because you will...

• Lead and scale high-performing operational engineering teams supporting enterprise infrastructure platforms.

• Provide technical leadership and operational direction across Windows, Linux, virtualization, storage, enterprise tooling, and automation platforms.

• Lead technical discussions on operational risk, infrastructure reliability, automation strategy, incident management, and platform readiness.

• Drive operational excellence initiatives focused on reliability, scalability, automation, observability, and engineering consistency.

• Partner with architects, senior engineers, cybersecurity, cloud, and platform engineering teams to improve infrastructure reliability and operational maturity.

• Promote automation-first operations by reducing repetitive manual effort and improving operational scalability.

• Own operational governance processes including incident management, change management, escalation management, and continuous service improvement.

• Improve service reliability, MTTR, monitoring effectiveness, operational documentation, and engineering consistency.Mentor engineers through technical coaching, operational leadership, and engineering best practices.

• Build a culture of operational ownership, collaboration, accountability, and continuous learning.

• Lead operational readiness activities for peak retail periods and major enterprise initiatives.

• Partner with global engineering teams to ensure seamless operational coordination and support continuity.

• Leverage AI-assisted operational engineering practices to improve troubleshooting, monitoring analysis, reporting, and engineering productivity.

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe.

• A technologically and data-driven business.

• Competitive salaries and comprehensive health benefits.

• We're at the forefront of tech and retail, redefining technology for the next generation.

• We're passionate about our internal and external clients and live/breathe the client experience. We get to be creative on a daily basis.

• A smart, experienced leadership team that wants to do it right and is open to new ideas.

• We believe in autonomy and reward taking initiative.

We're excited about you because...

• Proven experience leading enterprise infrastructure engineering or operational engineering teams in large-scale production environments.

• Solid technical depth across enterprise infrastructure technologies, operational engineering, automation, and platform reliability practices.

• Ability to engage deeply in technical troubleshooting, operational escalation management, infrastructure reviews, and engineering decision-making.

• Strong balance of technical credibility, operational discipline, and people leadership.

• Demonstrated success building engineering culture centered around accountability, ownership, collaboration, and continuous improvement.

• Deep understanding of cross-domain infrastructure building blocks including Windows, Linux, virtualization, storage, monitoring, automation, and operational tooling.

• Experience managing complex incident response, operational governance, and major incident management processes.

• Track record of driving operational maturity around process measurement and improvement.

• Experience with enterprise operational tooling such as ServiceNow, observability platforms, monitoring systems, automation frameworks, and collaboration tools.

• Demonstrated interest in AI-assisted operational engineering practices and modern infrastructure operations.

• Strong communication, organizational, and cross-functional collaboration skills.

• Ability to operate effectively in fast-paced, highly collaborative enterprise environments.

Technical Competencies Required

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.

• 10+ years of enterprise infrastructure operations or systems engineering experience.

• 5+ years of technical leadership and people management experience leading enterprise infrastructure engineering or operations teams.

• Experience managing enterprise operational support functions such as incident management, change management, and other ITSM functions across multiple infrastructure stacks.

• Strong understanding of automation practices including scripting, orchestration, infrastructure-as-code, and operational tooling.

• Familiarity with cloud platforms, virtualization platforms, monitoring systems, and infrastructure observability practices.

• Strong understanding of ITIL-aligned operational processes

• Experience driving operational metrics, KPIs, SLA adherence, and continuous service improvement initiatives.

• Superior written and verbal communication skills with strong executive communication capability.

Preferred Experience

• Experience supporting retail, eCommerce, or other large-scale customer-facing global enterprise environments preferred.

• Experience supporting highly seasonal or peak-event operational environments is a plus.

Why Join Williams-Sonoma India Technology Center

• Our people-first and performance-driven culture provides opportunities to grow, build a career, and invest in the well-being of our associates, including comprehensive benefits to support you and your family.

• Scale and innovation of a Fortune 500 company, combined with a high-ownership culture that empowers engineers to make real impact.

• Build and operate large-scale digital commerce platforms serving millions of customers worldwide, working on systems that run at global scale.

• Continuous learning environment with opportunities to work on cutting-edge technologies, AI-driven solutions, and large-scale engineering challenges.

• Hybrid work model designed for flexibility and collaboration, with two in-office days for team engagement.