LX Program Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

POSITION SUMMARY

The LXS Program Manager will oversee the client relationship from a learning standpoint. They will also lead and mentor a team of Learning Experience Designers (LXD) to deliver learner-centered training solutions.

SPECIFIC RESPONSIBILITIES

The LXS Program Manager/E-Learning Manager’s key tasks include, but are not limited to, the following: 

LEARNING PROGRAM MANAGEMENT (40%):

• Lead the client/stakeholder relationship

• Implement learning programs based on identified learning needs

• Manage budget and spend related to training or content development

• Generate or contribute to business reviews/reports

• Analyze data through dashboards or trackers to inform or create planned initiatives as needed

INSTRUCTIONAL DESIGN MANAGEMENT (40%):

• Oversee the end-to-end development of instructional design projects:

  • Analyzing learning needs

  • Determining required skills and competency levels

  • Identifying training objectives and performance targets

  • Defining instructional design strategy

  • Scoping/outlining training content

  • Building training curriculum/lesson plan

  • Evaluating learning effectiveness

• Discover and implement techniques to drive online learning adoption and content usage.

• Continuously update and improve knowledge, skills, and attitudes related to instructional design, adult education, and training evaluation.

TEAM MANAGEMENT (20%):
 

• Hire, train, mentor and evaluate staff to ensure seamless execution of instructional design initiatives.
   

The success of the LXS Program Manager will be measured through:

• Implementing training programs that reflect a learner-centered teaching philosophy

• Maintaining client relationships

• Generating or contributing to regular reports or business reviews

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor’s degree or equivalent in Instructional Design or closely related degree.

WORK EXPERIENCE

• 3-5 years designing learner-centered training programs and developing related training materials

• 3-5 years conducting learning needs analyses to identify situations addressable by training solutions

• Working knowledge of adult learning, instructional design, and evaluation principles and practices

• Drafting measurable training goals and learning objectives (in all three learning domains)

• Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

• Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)

• Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) 

• Experience with E-Learning design principles, practices, and platforms (LMS)

OTHER SKILLS

• Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions

• Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing

• Demonstrated ability to interact with peers, management and other departments in a professional manner

• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff

• Strong organizational and interpersonal management skills

• Ability to manage time effectively and efficiently

• Self-motivated and directed with keen attention to detail

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.