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Caterpillar

Makes heavy machinery, engines and gas turbines

Mining Specialist - Autonomous Hauling Technology

Implementation & Technical Account ManagementUpdated on Nov 13
Full-timePhoenix, AZ, USA

About the Job

Requirements

  • Deep technical expertise in mining or quarry technologies, including machine control systems, off-board communications, networking, electronic system integration, or autonomous mining solutions.
  • Hands-on experience implementing or supporting MineStar Command for Hauling in operational environments.
  • Proven experience providing field support and maintaining complex hardware and software systems.
  • Demonstrated success supporting customers remotely and on-site in fast-paced mining or industrial settings.
  • Ability to independently anticipate, diagnose, troubleshoot, and resolve organizational, operational, technical, and process-related challenges, implementing effective solutions that minimize disruption and sustain safe, productive operations.
  • Strong communication and relationship-building skills, including the ability to work autonomously at customer sites while collaborating with cross-functional teams, stakeholders, and technical experts.
  • Ability to translate complex technical concepts into clear, actionable information and build credibility with customers and operational leaders.
  • Strong diagnostic approach for electronic systems and networks, with aptitude using logs and telemetry to understand root cause.
  • The position requires working onsite five days a week and 25–50% travel to customer sites.
  • Successful completion of a drug screen is a condition of employment.

Responsibilities

  • Lead the optimization of MineStar Command for Hauling at customer sites, driving system performance to achieve and sustain safety, productivity, and operational targets.
  • Advise customer teams on system performance, reliability, and fleet optimization.
  • Monitor system performance using autonomy and machine data to identify trends, troubleshoot complex issues, conduct root cause analysis, and implement corrective actions that improve reliability and productivity.
  • Lead continuous improvement initiatives focused on safety, operational excellence, production optimization, and long-term customer success.
  • Develop and maintain training materials, quality assurance processes, quality control standards, and operational documentation to support knowledge transfer and sustainable site performance.
  • Partner with Caterpillar engineering and product support to resolve technical challenges, enhance system capabilities, and influence future product development through Voice of Customer feedback.
  • Contribute to the development of Remote Operations Support capabilities by improving processes, tools, and best practices as autonomous mining solutions scale globally.

Desired Qualifications

  • A degree in Electrical, Mechanical, or Mining Engineering.
  • Hands-on experience with Command for Hauling onboarding, Terrain, AOZ access, Command Builder, and Pit Technician tools.
  • Experience in backgrounds such as Onboard Specialist, Command Service Engineer, Pit Technician, MineStar Application Specialist, or similar mining technology roles.

About the Company

Caterpillar

Makes heavy machinery, engines and gas turbines

Caterpillar makes construction and mining machines, diesel and natural gas engines, industrial gas turbines and locomotives for contractors, mines, energy companies and data center builders. It is the world's largest maker of construction and mining equipment, and its yellow Cat bulldozers and excavators work in nearly every country. Customers buy or rent machines through independent Cat dealers, while its engines and turbines generate electricity and push natural gas through pipelines. Caterpillar earns money from equipment sales and from the parts and repairs that dealers supply over a machine's working life. It was formed in 1925 when California's Holt and Best tractor companies merged, and it is based in Irving, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Irving, TX
Founded
1925

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