Tesla

Makes electric cars, robotaxis and grid batteries

Energy Systems Support Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

Good understanding of electrical theory and experience or working knowledge emphasizing DC power systems or other electronic systems, devices, or components.
Good understanding of technical support environments and processes, including clearly and accurately documenting detailed case histories and prioritizing workflows according to multiple criteria.
Experience with customer relationship management systems, mobile case or ticketing systems, and bug-tracking systems.
Ability to grasp basic concepts of electricity, including AC/DC, current, voltage, resistance, and power versus energy.
Basic understanding or experience with the Linux/UNIX programming environment.
Basic understanding or experience with communication systems and protocols such as TCP/IP, including command-line tools for troubleshooting network communication issues.
Bachelor's degree in Electrical Engineering or Computer Science, or equivalent experience.

Responsibilities

Investigate why an industrial battery system is not working as expected and establish a repair plan.
Troubleshoot complex electrical, electronic, and control-system problems with battery systems across applications such as microgrid and utility-scale on-grid applications.
Support remote commissioning and ongoing operations of new industrial storage systems for customers, including configuring equipment to customer specifications, updating equipment software and firmware, updating networking devices to resolve identified issues and restore system operation, and functionally testing equipment.
Support customers and field technicians working with industrial battery products using remote diagnostic tools and troubleshooting.
Configure controller network settings to customer requirements to enable communications with customer controllers and shared meters.
Troubleshoot communication problems among inverters, energy meters, battery controllers, and central SCADA devices.
Support continuous improvement of data-processing techniques used by internal tools to evaluate performance and find malfunctions.

Desired Qualifications

Foreign language proficiency.

Category	Energy - Solar & Storage
Location	Fremont, California
Requisition ID	282983
Type	Full-time

Job Description

The Energy Systems Support Engineer provides support for industrial battery energy storage products. This primarily involves, diagnosing and resolving equipment problems reported by Tesla’s customers and internal automated asset monitoring infrastructure. This is accomplished in connection with Tesla and 3rd party on-site field technicians. The role also involves the remote commissioning of new equipment deployed to our customers, along with supporting site and product level quality issues. This role is an on-site role, that can sit out of any of the following locations: Fremont or Palo Alto, CA, or Austin, TX.

Job Responsibilities

Investigate why an Industrial Battery System is not working as expected and establish the repair plan for the system
Troubleshoot complex electrical/electronic and control system problems with battery systems across different applications such as microgrid and utility scale on-grid applications
Support remote commissioning and ongoing operations of new Industrial Storage Systems for Tesla customers, including configuring them to customer’s specifications, updating the equipment’s software and firmware, update networking devices to resolve identified issues and restore operation to the system and functionally testing the equipment
Support customers and field technicians working with Tesla’s Industrial Battery Products using remote diagnostic tools and troubleshooting
Configure Tesla’s controller network settings as per customer’s requirements to enable communications with customer controller and any meters shared with customer
Troubleshoot communication problems among inverters, energy meters, battery controllers, and central SCADA devices
Support continuous improvement of data processing techniques used by Tesla’s internal tools to evaluate performance and find malfunctions

Job Requirements

Good understanding of electrical theory and experience / working knowledge with emphasis on DC power systems or other electronic systems/devices/components
Good understanding of a technical support environment and processes, including ability to document case histories clearly, accurately and with detail. Ability to prioritize workflows effectively according to multiple criteria. Experience with CRM systems, mobile case/ticketing systems, bug tracking systems
Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power vs. energy etc.)
Basic understanding or experience with the Linux/UNIX programming environment
Basic understanding or experience with communication systems and protocols such as TCP/IP, including the tools available at the command line interface to troubleshoot network communication issues
Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience
Foreign language proficiency a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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