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Concentrix

Global BPO offering customer engagement services

Director – Sales Executive - New Business

Account ExecutiveConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Requirements

  • Extensive proven sales experience as a new-business hunter and individual contributor; a Bachelor's degree in Business, Marketing, or a related discipline is ideal.
  • Extensive proven experience in digital and customer experience technology and/or business process outsourcing, with a demonstrated track record of closing complex enterprise deals.
  • Proven success selling to C-suite and senior decision-makers across customer experience, Operations, Technology, Finance, Sourcing, and other business functions.
  • Strong relationship-building and communication skills, with the ability to establish credibility quickly and become a trusted advisor.
  • Strong commercial judgment, problem-solving, and negotiation skills, with confidence navigating complex stakeholders and challenges.
  • Ability to use data, customer insights, and market intelligence to shape solutions, develop winning strategies, and create compelling propositions.
  • Strong customer relationship management capability, ideally Salesforce, with disciplined pipeline and sales management.
  • A self-starter mentality, strong commercial drive, and effective prioritization and time management.
  • A collaborative leadership style, with the ability to bring together cross-functional teams and subject matter experts to win.

Responsibilities

  • Develop a sector-led sales strategy that addresses industry-specific needs and creates deals aligned with prospects' priorities and business problems.
  • Build a high profile within the sector or market through leadership and market engagement.
  • Develop a priority list of targets within a sector or market, nurture them into leads, and manage opportunities from initial sales qualification through pursuit to close.
  • Assemble and lead a multifunctional team for each deal, drawing on enterprise solution support, practice-area expertise, and productive relationships with key buyers and decision-makers at potential new clients.
  • Hunt and win new business in technology, transformation, and customer experience; build and own a priority target list, create a pipeline, and convert prospects into high-value clients.
  • Build C-suite relationships and become a trusted advisor to senior leaders across customer experience, Operations, Technology, Finance, Human Resources, and Procurement.
  • Shape complex opportunities by uncovering business challenges and developing differentiated solutions combining technology, customer experience, transformation, and managed services.
  • Lead strategic pursuits by bringing together solution experts, industry specialists, and internal leaders to develop compelling win strategies and close plans.
  • Sell business outcomes by understanding client priorities and connecting the company's capabilities to measurable business value.
  • Create market presence through thought leadership, networking, industry events, and market engagement.
  • Own the commercial journey by leading negotiations, managing senior stakeholders, and driving opportunities through to successful close.
  • Develop long-term growth strategies across the target sector and identify where the company can create new value.
  • Collaborate with Portfolio, Sector, Practice, and Account leaders to bring the right expertise to each opportunity.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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