Tesla

Makes electric cars, robotaxis and grid batteries

Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeAuckland, New ZealandNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or evidence of exceptional ability.
At least 4 years of retail management experience with a proven track record of meeting or exceeding goals.
Ability to prioritize multiple projects and meet business-critical deadlines.
Ability to develop collaborative relationships and act as a trusted partner.
Ability to work evenings and weekends in a retail environment.
A valid driver's license in the country of application, a minimum two-year driving record, and a clean driving history.

Responsibilities

Lead the store site, team, and operations.
Coach and motivate the sales team to meet sales, delivery, and productivity goals through customer electric-vehicle education and product knowledge, excellent service, and merchandise presentation and promotion.
Demonstrate sales leadership through role-playing and an active presence in customer-facing locations.
Train and develop the team on sales and delivery processes.
Analyze data to determine optimal business strategies.
Set individual team goals aligned with store goals.
Ensure the team is fluent in all aspects of product knowledge.
Partner with Marketing to identify local marketing and event opportunities to drive sales.
Drive business excellence and meet profit-and-loss expectations for the location.
Ensure employees provide a high-quality experience in every customer interaction.
Manage escalations quickly and effectively.
Guide employees through challenging customer concerns and support customer-focused decisions.
Recruit, train, and develop the management team and employees, ensuring positions are filled in a timely manner.
Support, implement, and follow up on training.
Evaluate employee performance and provide ongoing feedback to drive results.
Identify high-potential talent and plan succession for business needs.
Ensure employees adhere to company policies and procedures.
Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
Ensure facility maintenance and showroom presentation meet brand standards.
Control store expenses and strive to reduce costs.
Ensure employees comply with dress code and grooming guidelines.

Category	Sales & Customer Support
Location	Auckland, AUK
Requisition ID	285078
Type	Full-time

Job Description

We’re thrilled to announce that our new Tesla store in Auckland Newmarket is expected to open its doors in September / October 2026 and therefore are looking for a Store Manager to lead the site, team and operations. Our Store Managers are seasoned retail sales professionals and naturally charismatic leaders. In this role, you will be responsible for the overall management of a dynamic in store team; leading the recruitment, training and development helping Tesla grow its sales in the New Zealand market. You will be challenged to support your team through training, coaching, motivating and analysing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities

Business Health

Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
Demonstrate sales leadership by role playing and having an active presence in customer facing locations
Train and develop team on sales and delivery processes
Analyse data to determine optimal business strategies
Set individual goals for your team, ensuring goals are aligned with store goals
Ensure team is fluent in all aspects of product knowledge
Partner with Marketing to identify local marketing and event opportunities to drive sales
Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

Responsible for ensuring all employees provide best in class experience in every interaction
Manage escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Continually evaluate the performance of each employee and provide constant feedback to drive results
Identify high potential talent and effectively succession plan for needs of the business
Ensure all employees adhere to Tesla policies and procedures
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

Job Requirements

Bachelor’s degree or evidence of exceptional ability
4+ years of retail managment experience with proven track record to meet or exceed goals
Self-starting entrepreneur with exceptional management and coaching skills
Ability to prioritize multiple projects and adhere to business-critical deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to sales and sales operations
Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
Ability to work evenings and weekends in a retail environment
Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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