Director, HR Program Management

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience for consumers and partners in over 220 countries and territories. Our mission is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X @BookingHoldings.

This role is eligible for our hybrid work model: Two days in-office.

This role, Director, HR Program Management, will be responsible for leading a team across several key verticals: HR Project Portfolio, People Analytics & HCM Reporting, Inclusion Governance, AI Transformation, and Strategic HR Operations. The company is looking for someone who has experience working with Corporate and business unit level Chief Human Resources Officers and various teams within the HR/People function (including HR Strategy / PMO, HR Business Partners, Data Analytics, HR Systems, Communications), as well as cross-functional experience (e.g., Finance, Legal, Sustainability, Risk & Controls, IT, Procurement). In addition to managing core PMO governance, budgets, and executive/board reporting, this leader will drive critical strategic initiatives, including M&A HR Due Diligence, ESG/CSRD compliance, Enterprise Engagement Surveys, and AI transformation enablement. To be successful in this role you will need to develop strong partnerships with senior business leaders and work in a highly collaborative way across a broad range of HR and other business professionals.

This role needs to be a leader in process improvement & excellence tools, business process methodologies and well-versed in the craft of HR. Ideal candidates have a mixture of experience working in a global management consulting or professional services firms and internal HR roles. Including a demonstrated track record of highly effective stakeholder management and experience with influencing C-Suite leaders to drive outcomes, and proficiency and passion for AI.

In this role you will get to:

• HR PMO Leadership & Operations: Lead the HR PMO to drive center-led initiatives across the HR Portfolio using change management best practices. Oversee the PMO budget, track Corporate Center HR goals, facilitate team offsites.
• Stakeholder Engagement: Build strong partnerships across the People Leadership Team (Corporate Center and brand CHROs) and HR SMEs. Chair the People Lead Group (PLG), run its bi-weekly and in-person meetups, and lead leadership summits, including the Annual HR Summit.
• Strategy & HR Standards: Share cross-brand best practices and align on shared priorities. Partner with Talent Intelligence insights to shape the enterprise People Roadmap and internal People & Corporate Center communications. Manage the BKNG annual and pulse engagement survey cycles.
• Reporting & Analytics: Direct the PMO team in delivering internal, external, regulatory, and survey reporting. Oversee HCM reporting, Crunchr analytics oversight, and prepare Annual Board Decks and quarterly strategic updates.
• Inclusion & Special Initiatives: PM Corporate Center Inclusion governance (Inclusion SteerCo/ExecCo, CHRO group).
• AI Transformation: Lead the Corporate Center AI Champions network, driving AI tool adoption and capability training across the teams. Lead AI training for the HR team. Advocate and actively pursue AI efficiencies.
• Governance, Risk & Compliance: Design, implement, and lead change management for global HR Standards. Support Risk 2.0 frameworks, manage HR M&A Due Diligence, ensure CSRD/ESG compliance, and align HR contracts with Procurement.

What you have:

• Bachelor’s degree in Business, Organizational Development, Human Resources or other related field is preferred, or equivalent work experience
• 12+ years of experience as an HR PMO, transformation or change management leader, in-house and/or consulting
• Experience managing a team
• Ability to lead cross-functional collaboration in a matrixed, complex, and fast moving environment. Capable of managing multiple stakeholders with competing priorities.
• Strong and sophisticated influencing skills, excellent communication and comfortable at all levels of the organization. “Global Thinker” - well versed in working in a large, global, and decentralized organization. Able to flex and adapt your style to new cultures and ways of working.
• Ability to develop strategies, a clear vision of the path forward, and to execute against it - challenges assumptions and norms about “the way things are done”.
• Able to function well within ambiguity and tell a clear story with data/insights.

Our Commitment to Inclusion 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $203,000 - $248,000.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. M/F/V/D/S

#LI-Hybrid