Electronic Flight Bag Manager

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. 

Summary:

The Electronic Flight Bag (EFB) Manager must be able to not only work the technical side of managing software and maintaining the devices, they also must be able to implement and document the rapidly changing higher headquarters security requirements. Aircrew cannot fly without the EFBs, and incorrect publications could lead to fatal consequences. EFB managers must be able to keep the devices operating and current while deconflicting aircrew, communications, and security directives and interests in a medium stress environment.

Responsibilities

Essential Job Functions:

• Manage the Wing/Ops Group EFB Program IAW AFGSCI 11-270 and Baseline Configuration announcements.
• Serve as the Wing/Group EFB manager and liaison with AFGSC EFB Program Manager AFGSC/A3TV. Serve as Primary Wing EFB Program manager along with designated alternate EFB Program manager. Ensure EFB Manager appointment letters are accurate, up to date, and submitted to AFGSC/A3T EFB Workflow email organizational box. Ensure squadron EFB Manager appointment letters are generated, archived, and forwarded to the EFB Workflow email.
• Responsible for all maintenance, upgrades, patching, and restoration functions that cannot be handled at the squadron level. Authorized to have the administrative passcode for the mobile device management (MDM) administrator console, Foreflight admin, and designated as local administrator for all Exclusive Use Stand-Alone (EUSA) computers.
• Coordinate with Stan/Eval Technical Order Distribution Officer (TODO), squadron EFB Managers, and Stan/Eval representatives to ensure all EFB standalone computers have appropriate and up to date electronic publications and Flight Information publications (FLIP): Technical Orders, Currency of Directives, Flight Crew Information Files (FCIF), Special Interest Items and any other applicable information as determined by 2 OG Chief of Stan/Eval. Ensure flight publications are standardized and available across EFB EUSA and digital platforms to include Group SharePoint sites and Shared drives. Update EUSAs using wireless, hard drive, or CD/DVD; and send emails to inform applicable aircrew of any updates to flight publications or EFB/standalone procedures, processes, or issues.
• Serve as the EFB system administrator using BlackBerry Unified Endpoint Management Software (BBUEM), or any future designated MDM software. Ensure appropriate training certificates and requirements are completed to be able to effectively use BBUEM to configure, track, issue, reset, update, and maintain the EFB program at a Wing level. Tasks include but are not limited to adding and removing user accounts, tracking lost or stolen EFBs, and ensuring unit compliance via device audits.
• Manage Foreflight administration account to ensure access to Foreflight services. Add and delete accounts on Foreflight and educate subordinate (squadron level) EFB program managers on EFB configuration for worldwide FLIP use.
• Manage commercial internet services (WiFi) required to support EFB connectivity. Maintain primary contact between Group units and internet service provider (ISP). Relay internet connectivity problems to internet service provider (ISP) and schedule repair or service work to establish and maintain unit network connectivity. May have to escort and accompany ISP technician through base-facilities on a recurring basis.
• Work with appropriate Resource Advisor to establish sustainment cost and maintain necessary inventory of EFB equipment, including but not limited to: Exclusive Use Stand-Alone (EUSA) computers, personal battery-life extenders, touch-screen gloves, Lind charging systems, faraday bags, lithium fire-bag kits, mounting solutions, external hardware (charging cables, cords, disc drives, approved hard drives, storage cases, protective cases etc.) Report sustainment cost in annual group budget processes.
• Serve as equipment custodian for all EFB equipment within Operations Group. Maintain accountability and tracking of devices using inventory processes and software. Responsible for the decommissioning of obsolete equipment via appropriate channels to include: Information Technology Equipment Custodian (ITEC) and Defense Utilization and Marketing Office (DRMO).
• Responsible for distribution and inventory of “hardware refresh” EFB equipment. Inventory and enroll each device into AFGSC’s Device Enrollment Program (DEP) and MDM software, ensuring devices are enrolled prior to operational use.
• Identify, address, and elevate EFB requirements and concerns to leadership and the AFGSC/A3T. Monitor tech releases and iOS software updates/news to anticipate and develop a mitigation plan for obsolescence within the EFB program.
• Utilize and monitor Microsoft Teams EFB Program Manager Site for announcements and discussions within the EFB program. Use Microsoft Teams and SharePoint sites to maintain situational awareness, manage user profiles, assign training to new EFB managers, and liaise with AFGSC/A3T EFB Manager.
• Engage in future EFB capability discussions and plans as required by Operations Officer or delegate. (i.e., EFB integration into operational systems, connectivity expansion, sustainment forecasting etc.)
• Generate the following reports/forms as required:
  • EFB Audit Report
  • EFB Sustainment Report
• Conduct Stan Eval specific administrative duties.

Qualifications

Necessary Skills and Knowledge:

• Strong Microsoft Office skills
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask in a dynamic, high-pressure environment.
• Ability to think critically and make decisions quickly, especially in time-sensitive situations.

Minimum Qualifications:

• Must possess a Secret Clearance or previously held Secret Clearance which has expired (not revoked).
• Must possess working knowledge of iOS and MacOS; (2) years of IT experience/device management desired.
• Must possess a minimum of two (2) years of Microsoft suite experience and ability to manage SharePoint and Microsoft Teams applications.

Preferred Qualifications:

• Bachelor’s degree in a related field.

Pay and BenefitsAt Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.