Senior Product Manager

Overview

Welcome to SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. We are a diverse, collaborative, and entrepreneurial team dedicated to transforming the air travel and transport industry. Our mission is to strengthen and future-proof our strategic positioning and reinvent the travel and transport industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Ready to redefine air travel? The journey starts here, with you at SITA.

About the role & teamFrom initial journey planning, to arriving at the final destination, everything is going mobile.

SITA already provides and maintains an extensive range of mobile services for airports, airlines, and governments worldwide. We have accomplished much within a brief period and we are aiming high with our advanced mobile ecosystem for the aviation industry.

Building on our success and responding to ongoing industry demand for innovative mobile-first solutions, we are keen to meet an enthusiastic digital pioneer who is passionate about exceptional customer experiences and profitable commercial business operations to join our team.

What you will do

As a senior member of SITA's Airports Passenger Flow Team, you will oversee the creation and commercialization of mobile passenger processing services which streamline travel and improve airport and airline efficiency.

You will oversee ‘Passenger Flow Mobile’, assuming responsibility for strategy, technical development, go-to-market messaging, internal communication, support for business development, and impressive commercial outcomes.

More specifically:

• Interact with customers to identify their business/technical requirements and challenges helping ensure outcomes are relevant and timely.
• Serve as the product expert—understanding its functionality, commercialization, and how SITA Passenger Flow Mobile addresses the needs of demanding air transport industry clients.
• Keep up-to-date analysis of market trends, key competitors’ capabilities, and associated market positioning.
• Collaborate with, and travel to, central and regionally based business development teams to provide expert insight and technical guidance.
• Take charge and responsibility even in uncertain environments.
• Secure approvals for ongoing capital and capex investments.
• Publish consistent financial reports, including revenue, pipeline forecasts, expenditure relative to approved investments, and Portfolio business plans.
• Ensure technical development roadmaps are delivered promptly and within allocated budgets.
• Make sure product documentation is thorough, clear, and easily accessible.
• Be approachable and enjoy working as part of a distributed team.
• Establish strong relationships with senior stakeholders across SITA and third-party partners.
• Embody and demonstrate SITA’s values: step up for the customer, dare to grow, try fast, fail fast, and do it together.
• Guarantee that everything customers see or hear reflects SITA at its best.
• Manage stakeholders throughout complex airport and airline ecosystems.
• Possess excellent communication skills—connecting ideas and simplifying information to aid understanding.
• Demonstrate highly effective negotiation skills, focusing on prioritizing development tasks and achieving timely outcomes.
• Collaborate effectively across teams, managing multiple dependencies in distributed settings.

Qualifications

What you will have

• A relevant career portfolio demonstrating high levels of Senior Product Manager proficiency.
• In-depth knowledge of mobile ecosystems (iOS, Android), release cycles, store limitations, SDKs, onboarding, and developer documentation.
• Familiarity with API-driven architectures, including gateways, traffic management, REST design, authentication, and error handling.
• Experience with airport and airline systems, data flows, identity validation, backend integrations, and tokens.
• Data privacy and security compliance (GDPR, biometric data).
• Expertise in analytics, KPI tracking, SLAs, reliability, operational support, and deployment models (cloud/on-premise).
• Proficiency in security, access management, configuration-driven products, and biometric technology at scale.
• Proven sales/business development experience.
• Over eight years of Product Management experience.
• Excellent communication, presentation, leadership, analytical, and problem-solving abilities.

What we offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.