G

Genetec

Unifies video surveillance, access, ALPR

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeSydney NSW, AustraliaNo salary listed

About the Job

Requirements

  • A diploma or degree in Computer Science, Computer Engineering, Electronics, or equivalent qualification.
  • Two to three years of work experience in a related role.
  • Strong analytical and troubleshooting skills in hardware and software.
  • Experience in customer service, technical support, and project management.
  • Fluent verbal and written communication in English.
  • A valid driver's license and passport.
  • Knowledge of administering and troubleshooting Windows operating systems, including Active Directory, file sharing, IIS, clustering, Group Policy Objects, and performance monitoring.
  • Knowledge of networking principles and IP protocols.
  • Experience configuring and troubleshooting networking equipment such as switches and routers.
  • Experience working with an IP-based video security system, CCTV system, or access control system.
  • Experience working with SQL databases.
  • Understanding of TCP, IP, and UDP protocol stacks.
  • Understanding of network storage principles and best practices, including SAN, NAS, and iSCSI.
  • Understanding of server virtualization concepts.

Responsibilities

  • Provide post-sales customer support by email, phone, text chat, or on-site.
  • Use software tools to diagnose and resolve complex issues and service outages.
  • Resolve problems in compliance with established processes.
  • Escalate critical customer-related issues through proper channels in a timely manner.
  • Resolve customer issues in a timely manner.
  • Collaborate with Technical Support specialists and R&D engineers.
  • Develop and maintain relationships with new and existing customers.
  • Develop and maintain working knowledge of the company's solutions.
  • Contribute to the evolution of software and support processes.
  • Help create technical documentation and knowledge-base articles.
  • Document issues encountered in the field in the trouble-ticket system and customer relationship management tool.

Desired Qualifications

  • Additional languages are an asset.
  • Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies.
  • Microsoft SQL Server administration experience.
  • MCSE, SQL Server, VMware, or similar technical professional certifications.
  • Experience deploying and troubleshooting security systems, including CCTV systems (IP cameras, encoders, video matrices, and DVRs), access control systems (software, readers, controllers, and wiring), and license plate recognition systems and concepts.

About the Company

Genetec

Unifies video surveillance, access, ALPR

Genetec builds open-platform software and hardware that secures physical spaces, supports public safety, and streamlines operations. Its flagship Security Center combines video management, access control, and automatic license plate recognition (ALPR) into one integrated system, along with other security features. Unlike some competitors, Genetec emphasizes an open ecosystem and cross-domain integration, enabling a single platform to work with various devices and partners while helping customers scale without vendor lock-in. The company’s goal is to help organizations reduce complexity, gain better visibility, and adapt their security and operations as needs change.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Montreal, Canada
Founded
1997

Recently Posted Jobs

Explore more opportunities at Genetec

See more jobs