Workshop Supervisor - Evening Team

Job Description

Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand <br>ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as <br>well as proactively developing team members to reach their full potential. We hire leaders who want to <br>run a service business and be a part of our critical mission to accelerate the world’s transition to <br>sustainable energy.<p><br>Our Workshop Supervisors consistently deliver excellent results across both people leadership and <br>business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.<br><br></p><p>This role is for the Evening Team with regular working hours of 14.00 - 22.00.</p><p><br></p>

Job Responsibilities

Responsibilities
• Supervise the health and safety compliance across the center, setting the tone and always
leading by example
• Oversee and lead a team of service technicians to achieve results and set targets.
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive
and clear coaching, identifying training needs, and driving their development.
• Plan, prepare and distribute work based on skill level, capacity and resource
• Monitor performance consistently and be responsible for quality within your team, reporting
progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training
to perform their role successfully
• Responsible for tooling inventory management, cost controls, and tool orders
• Ensure that work standards and available procedures are up-to-date accurate and that all work
is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within Front of House and warehouse, connecting with
customers directly if required to limit escalation cases
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Liaise daily with internal teams within the Service Centre including Sales & Delivery and local
Senior Management

Job Requirements

Requirements
• Technical automotive background as a Service Technician is highly preferable, ideally with
experience working with Electric Vehicles
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how
they happened
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills
• Flexibility; willing to work both day and evening shifts based on local market needs
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as
standards tools like MS office
• Able to communicate, read, and write effectively in the English language, and other local
languages based on local market needs
• Must have and continue to maintain a valid driving license and safe driving record