ATI Business Group

Global travel and hospitality BPO services

IT Operations Engineer L2 Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSouth Tangerang, South Tangerang City, Banten, IndonesiaNo salary listed

About the Job

Requirements

A bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field is required.
At least 2 years of experience in IT operations, infrastructure support, network administration, or system administration is required.
Hands-on experience independently resolving L2 technical incidents beyond basic end-user support is required.
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, VLANs, VPNs, and firewalls is required.
Practical experience troubleshooting network devices, servers, and enterprise IT infrastructure is required.
Experience administering and troubleshooting Windows Server and/or Linux environments is required.
Analytical and problem-solving skills, including root-cause analysis and systematic technical troubleshooting, are required.
Familiarity with ITSM platforms, ITIL practices, and incident management processes is required.
Professional proficiency in English is required.
Willingness to work on-site at the BSD, South Tangerang office is required.

Responsibilities

Independently troubleshoot and resolve L2 incidents involving network connectivity, servers, system performance, and IT infrastructure.
Configure, maintain, and troubleshoot network components, including LAN/WAN, routers, switches, VPNs, and firewalls.
Administer and troubleshoot Windows Server and/or Linux environments to ensure system availability and performance.
Perform root-cause analysis, implement corrective actions, and prevent recurring technical issues.
Monitor infrastructure health, investigate system alerts, and proactively address potential operational risks.
Manage incidents and service requests through ITSM platforms, following ITIL practices and established service-level agreements.
Collaborate with internal teams and external vendors to resolve specialist-level issues while maintaining incident ownership and follow-up.
Maintain technical documentation and support infrastructure maintenance, improvements, and business continuity initiatives.

Desired Qualifications

Certifications such as Cisco CCNA/CCNP, MikroTik, or equivalent networking and infrastructure qualifications are desirable.
Experience with virtualization platforms, infrastructure monitoring tools, cloud environments, and backup or disaster recovery solutions is a plus.

Are you an IT professional who enjoys solving complex technical challenges, troubleshooting infrastructure issues, and keeping critical systems running smoothly? Do you have the hands-on expertise to go beyond basic troubleshooting and independently resolve L2 technical incidents?

We're looking for an experienced IT Operations Engineer (L2 Support) with strong hands-on capabilities in networking, server administration, and enterprise IT infrastructure. The ideal candidate can independently investigate and resolve complex technical incidents beyond basic L1 support, perform root-cause analysis, and implement effective solutions while escalating specialist-level issues when necessary.

If you're passionate about solving technical problems, improving infrastructure reliability, and ensuring seamless IT operations, we'd love to hear from you!

Key Responsibilities

Independently troubleshoot and resolve L2 incidents involving network connectivity, servers, system performance, and IT infrastructure.
Configure, maintain, and troubleshoot network components, including LAN/WAN, routers, switches, VPNs, and firewalls.
Administer and troubleshoot Windows Server and/or Linux environments to ensure system availability and performance.
Perform root-cause analysis, implement corrective actions, and prevent recurring technical issues.
Monitor infrastructure health, investigate system alerts, and proactively address potential operational risks.
Manage incidents and service requests through ITSM platforms, following ITIL practices and established service-level agreements.
Collaborate with internal teams and external vendors to resolve specialist-level issues while maintaining incident ownership and follow-up.
Maintain technical documentation and support infrastructure maintenance, improvements, and business continuity initiatives.

Is This You?

Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
Minimum 2 years of experience in IT operations, infrastructure support, network administration, or system administration.
Proven hands-on experience independently resolving L2 technical incidents beyond basic end-user support.
Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, VLANs, VPNs, and firewalls.
Practical experience troubleshooting network devices, servers, and enterprise IT infrastructure.
Experience administering and troubleshooting Windows Server and/or Linux environments.
Strong analytical and problem-solving skills, including root-cause analysis and systematic technical troubleshooting.
Familiarity with ITSM platforms, ITIL practices, and incident management processes.
Professional proficiency in English, with effective communication and documentation skills.
Willingness to work on-site at our BSD, South Tangerang office.
Certifications such as Cisco CCNA/CCNP, MikroTik, or equivalent networking and infrastructure qualifications.
Experience with virtualization platforms, infrastructure monitoring tools, cloud environments, and backup or disaster recovery solutions is a plus.

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

About the Company

ATI Business Group

Global travel and hospitality BPO services

ATI Business Group provides global business process management, technology, and services for the travel and hospitality sector. It works by delivering cost-effective technology and scalable talent on demand, offering more than 100 disciplines such as Fare Loading, Ticketing, land and cruise travel distribution, fare auditing, finance and accounting, Robotic Process Automation, and travel technology across the travel ecosystem. It differentiates itself by specializing exclusively in travel and hospitality, building close client partnerships with trust, clear communication, and high-quality deliverables, supported by a global footprint. Its goal is to help clients grow and improve outcomes for their customers by providing capable technology and talent.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Jakarta, Indonesia
Founded: 2001

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