EPOS

Unifies SaaS, payments, financing for SMEs

Technical Junior Project Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Manage multiple concurrent merchant engagements with clear ownership and follow-through.
Communicate with clients and manage expectations and escalations directly with SME business owners.
Distil technical concepts clearly for non-technical merchant audiences.
Use Python or a similar scripting language for automation and data processing.
Apply working knowledge of SQL for data analysis and reporting.
Be familiar with APIs and webhook integrations, including REST APIs and JSON.
Have hands-on experience or strong familiarity with no-code or low-code automation tools such as Zapier, n8n, or make.com.
Hold a degree in Computer Science, Information Systems, or a related technical discipline.
Be proficient in spoken and written English.

Responsibilities

Own end-to-end merchant onboarding from initial scoping through go-live and post-launch handover.
Serve as the primary point of contact for merchant clients throughout the project lifecycle, managing timelines, expectations, and escalations.
Conduct structured post-go-live check-ins to monitor solution adoption and ensure successful project closeout.
Provide hands-on training to merchant stakeholders on solution usage, campaign management, and loyalty best practices.
Liaise with internal sales, product, key account management, and technical teams to maintain clear accountability across deliverables.
Translate merchant feedback and pain points into structured product improvement recommendations, bridging commercial teams and the product roadmap.
Own pilot management and launch readiness for product enhancements by developing testing plans, documenting rollout readiness, and ensuring clear go/no-go criteria at each stage.
Maintain a dedicated loyalty bug tracker to monitor product stability and flag issues independently of the general product team.
Research market intelligence across target segments, benchmarking competitor pricing, feature maturity, and customer profiles to inform marketing and commercial strategy.
Contribute documentation to the team's internal knowledge base and help develop team competencies according to expected mastery levels.
Assist in consolidating merchant onboarding and troubleshooting tickets across internal and partner channels into a unified tracking system.
Drive development of an external-facing knowledge base on the EPOS Rewards website for merchant and partner self-service.
Research and pilot emerging tools, including AI-driven workflows, to improve team efficiency and reduce manual reporting.
Keep the team current on EPOS product capabilities and solution updates.
Identify and automate repetitive operational workflows and reporting tasks.
Contribute to defining the team's support escalation structure and service standards across priority tiers.
Contribute to the Train-the-Trainer framework by mapping loyalty-specific technical requirements and configuration benchmarks across implementation complexity levels.

Desired Qualifications

Prior exposure to Meta Business Suite, WhatsApp Business API, or equivalent messaging platforms.
Prior internship experience in SaaS, product operations, or client-facing technical delivery.
Leadership track record in extracurricular activities or prior work experience.
Mandarin proficiency for Chinese-speaking merchant clients.

Technical Junior Project Manager

EPOS · Singapore, Singapore · — · Posted 2026-06-23

Workplace: on_site

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

As a Technical Junior Project Manager on the EPOS Rewards team, you will manage end-to-end merchant onboarding and solution delivery — while holding genuine process ownership across product enablement, market intelligence, and team knowledge infrastructure.

This is not a support role. You will bridge commercial teams and the product roadmap, translate real merchant pain points into product improvements, own the knowledge base that the entire team relies on, and build the tooling and automation infrastructure that enables the team to scale. You will work directly alongside the team lead on live systems, real merchant outcomes, and cross-functional stakeholders.

Key Responsibilities

1) Client-Facing Project & Solution Delivery

Own end-to-end merchant onboarding from initial scoping through to go-live and post-launch handover
Serve as the primary point of contact for merchant clients throughout the project lifecycle — managing timelines, expectations, and escalations
Conduct structured post-go-live check-ins to monitor solution adoption and ensure successful project closeout
Provide hands-on training to merchant stakeholders on solution usage, campaign management, and loyalty best practices
Liaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables

2) EPOS Product Management

Act as the bridge between commercial teams and the product roadmap — synthesising merchant feedback and pain points into structured product improvement recommendations
Own pilot management and launch readiness for product enhancements — develop testing plans, document rollout readiness, and ensure clear go/no-go criteria at each stage
Maintain a dedicated loyalty bug tracker to monitor product stability and flag issues independently of the general product team
Conduct market intelligence research across target segments — benchmarking competitor pricing, feature maturity, and customer profiles to inform marketing and commercial strategy

3) Knowledge Base & Enablement Infrastructure

Contribute documentation to the team's internal knowledge base — ensuring team competencies are developed according to the expected mastery levels
Assist in consolidating merchant onboarding and troubleshooting tickets across internal and partner channels into a unified tracking system
Drive the development of an external-facing knowledge base on the EPOS Rewards website for merchant and partner self-service
Research and pilot emerging tools (including AI-driven workflows) to improve team efficiency and reduce manual reporting
Keep the team current on EPOS' latest product capabilities and solution updates as they evolve

4) Operational Automation & Support Infrastructure

Identify and automate repetitive operational workflows and reporting tasks, freeing the team to focus on higher-value work
Contribute to defining the team's support escalation structure and service standards across priority tiers
Contribute to the Train-the-Trainer framework by mapping loyalty-specific technical requirements and configuration benchmarks across implementation complexity levels

Required Skills

Requirements

Project & Client Management (Important)

Excellent project management skills; able to manage multiple concurrent merchant engagements with clear ownership and follow-through
Strong client-facing communication — comfortable managing expectations and escalations directly with SME business owners
Ability to distil technical concepts clearly for non-technical merchant audiences

Technical

Proficiency in Python or similar scripting language for automation and data processing
Strong working knowledge of SQL for data analysis and reporting
Familiarity with APIs and webhook integrations (REST APIs, JSON)
Hands-on experience or strong familiarity with no-code/low-code automation tools (Zapier, n8n, make.com or similar)
Prior exposure to Meta Business Suite, WhatsApp Business API, or equivalent messaging platforms is a strong plus

Profile

Degree in Computer Science, Information Systems, or a related technical discipline
Prior internship experience in SaaS, product operations, or client-facing technical delivery is advantageous
Leadership track record in extracurricular activities or prior work experience
Proficient in spoken and written English; Mandarin proficiency is advantageous for Chinese-speaking merchant clients

Apply

Apply at EPOS

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

Recently Posted Jobs

Explore more opportunities at EPOS

See more jobs