Senior Sales Account Executive

About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

Responsibilities/Qualifications

As a Senior Sales Account Executive (Midwest/Northwest Territory), you will be responsible for driving revenue growth by selling Intrado’s mission-critical call handling solutions to Public Safety Answering Points (PSAPs), emergency communications centers, government agencies, and other public safety organizations. You will build trusted relationships with customers and prospects, understand their operational and technology needs, and help agencies modernize their 9-1-1 call handling environments.

The ideal candidate is an experienced public safety sales professional with a proven record of exceeding sales targets, strong knowledge of 9-1-1 and emergency communications environments, and the ability to manage complex, consultative sales cycles involving multiple technical, operational, procurement, and executive stakeholders.

Key Responsibilities:

• Manage and grow public safety, municipal, and government accounts focused on 9-1-1 call handling solutions and services
• Develop account and territory strategies to expand existing relationships, identify modernization opportunities, and generate new business
• Build trusted customer relationships by understanding operational needs, technology environments, budgets, and long-term priorities
• Achieve or exceed sales quotas through consultative, solution-based selling
• Lead complex sales cycles from discovery and qualification through solution development, proposal, negotiation, and contract execution
• Position Intrado’s public safety call handling solutions based on customer needs and clearly communicate their operational and business value
• Deliver customer presentations and coordinate demonstrations and technical discussions with Sales Engineering and Product teams
• Engage 9-1-1 directors, PSAP leaders, IT teams, procurement professionals, and other key decision makers
• Collaborate with internal teams to develop solutions that address customer requirements and support successful implementations
• Maintain an accurate sales pipeline, CRM activity, forecasts, and territory reporting
• Stay informed about public safety technology trends, competitive solutions, and evolving 9-1-1 requirements
• Navigate public-sector procurement processes, including RFPs, RFQs, bids, contracts, and cooperative purchasing
• Partner with internal teams to develop competitive, compliant responses to customer solicitations
• Understand government budget and funding cycles and align sales strategies with customer procurement timelines

Qualifications:

• 5+ years of successful sales experience selling public safety technology, 9-1-1 solutions, emergency communications solutions, call center technology, unified communications, and/or cloud-based voice solutions.
• 2+ years of experience within the 9-1-1 or public safety market required.
• Demonstrated history of meeting or exceeding sales quotas and successfully managing complex, multi-stakeholder sales cycles
• Strong understanding of PSAPs, emergency communications centers, 9-1-1 operations, call handling workflows, and public-sector technology environments
• Experience selling enterprise software, hardware, cloud, hosted, or managed technology solutions.
• Strong consultative selling, discovery, negotiation, presentation, and closing skills
• Ability to communicate technical concepts and solution value to both technical and non-technical decision makers
• Experience navigating government procurement processes, including RFPs, RFQs, competitive bids, contracts, budget cycles, grants, and other public-sector funding mechanisms
• Strong relationship-building skills with the ability to engage customers ranging from operational and technical personnel to executive leadership
• Experience using CRM platforms such as Salesforce to manage accounts, opportunities, pipeline, activities, and forecasting
• Ability to work effectively across Sales Engineering, Product Management, Professional Services, Implementation, and Customer Success organizations
• Ability to travel 25-40% for client meetings, events, and internal meetings

• Bachelor’s degree from an accredited college or university in Business Administration, Information Technology, or a related field required
• Equivalent relevant professional experience may be substituted for educational requirements

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting salary is anticipated between $100,000 and $120,000 and will be commensurate with experience. This position is also eligible for commission.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.