Waiter/ess - In Room Dining

Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Restaurants, Bars & Experiences Department in Dubai, as a Waiter/ess in the In Room Dining, you play a critical role in providing an exceptional dining experience for guests in the privacy and comfort of their room. The role includes taking and processing orders, serving food and beverages, and ensuring that every aspect of the dining experience meets our standards. The Waiter/ess will report to the Restaurants, Bars & Experiences Supervisor.

As a Waiter/ess, you will be responsible for the following duties:

• Maintain in-depth knowledge of the In-Room Dining menu, including items, ingredients, and preparation methods. Offer suggestions and answer questions to enhance the guest experience.
• Take accurate food and beverage orders from guests, communicate clearly to the kitchen and bar staff, and ensure all orders are delivered promptly and according to guest specifications.
• Address special requests or dietary needs professionally and carefully, ensuring management and kitchen colleagues are informed of guest preferences or allergies.
• Deliver attentive and personalized service to guests in their rooms, ensuring an enjoyable dining experience. Properly upsell services and products to guests, enhancing service and generating increased revenue.
• Operated the POS system to process Restaurants, Bars & Experiences orders, performed billing tasks according to hotel and cashiering policies, and set up and cleared tables according to restaurant standards.
• Create WOW moments to surprise and delight guests, ensuring customer satisfaction from arrival to departure per MOHG Legendary Quality Experiences (LQES).

As a Waiter/ess, we expect from you: 

• A High School qualification or equivalent is preferred, and a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years’ experience working as a waiter/waitress, preferably in a high-volume restaurant or luxury hotel.
• Strong verbal and written communication skills in English, with additional languages such as Arabic being a plus.
• Knowledge of acceptable dining service procedures and standards, and familiarity with restaurant point of sales and cashiering procedures.
• Strong interpersonal and communication skills, ability to interact effectively with guests and colleagues, and understanding of the service flow.
• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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