Raw Material Supervisor - Bentley Labs

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. 

With us, you’ll go further, faster. What are you waiting for?

The Bulk Material Supervisor oversees laboratory quality control activities related to the sampling, testing, evaluation, and release of bulk cosmetic, personal care, and OTC drug products throughout the manufacturing process.

This position is responsible for ensuring that manufactured bulk products meet approved specifications, quality standards, and regulatory requirements before progressing to filling and packaging operations. Key responsibilities include internal laboratory testing, bulk sample control, shade matching, analytical review, and coordination of timely bulk material disposition.

The Supervisor works closely with Quality Assurance, Manufacturing, Compounding, Research and Development, and Production to identify and resolve product quality concerns, maintain manufacturing efficiency, and ensure consistent product quality in a fast-paced contract manufacturing environment.

• Oversee the sampling, testing, inspection, and disposition of incoming raw materials, including cosmetic ingredients and OTC drug actives, ensuring compliance with approved specifications, testing methods, and regulatory requirements.
• Review analytical results, Certificates of Analysis (COAs), and laboratory documentation to verify material conformity, while managing internal and external testing activities to support timely material release.
• Identify, investigate, and escalate non-conforming materials, out-of-specification (OOS) results, and quality concerns, ensuring appropriate controls for regulated materials and monitoring expiration, retest, and storage requirements.

Sample Management & Material Release

• Manage raw material sampling, labelling, storage, traceability, retain sample programmes, and inventory controls in accordance with quality procedures.
• Coordinate the timely evaluation, quarantine, release, or rejection of materials to support manufacturing schedules and minimise operational delays.
• Maintain accurate testing records, material approvals, and disposition documentation while partnering with Warehouse, Procurement, and Manufacturing teams to resolve quality issues.

Regulatory Compliance & Quality Systems

• Ensure laboratory operations comply with FDA regulations, GMP requirements, customer specifications, internal SOPs, 21 CFR Parts 210/211, and ISO 22716 standards where applicable.
• Support investigations into material discrepancies, supplier quality issues, deviations, and OOS results, driving CAPA and continuous improvement activities.
• Maintain audit-ready documentation and contribute to the development and improvement of raw material specifications, testing methods, and laboratory procedures.

Laboratory Leadership & Coordination

• Provide leadership, training, technical guidance, and performance oversight to laboratory personnel, ensuring adherence to approved methods, documentation standards, and safety requirements.
• Establish laboratory priorities, manage workloads, and monitor turnaround times to ensure efficient testing and material release performance.
• Drive improvements in laboratory efficiency, testing accuracy, sample traceability, and cross-functional communication across Quality, Manufacturing, Procurement, and Warehouse teams.

• Bachelor's degree in Chemistry, Cosmetic Science, Pharmaceutical Science, or a related scientific discipline; Master's degree preferred.
• 3-5 years' experience in quality control within cosmetic, personal care, pharmaceutical, or OTC manufacturing environments, preferably FDA-regulated.
• Strong knowledge of GMP requirements, raw material specifications, analytical testing methods, laboratory documentation, and material disposition processes.
• Experience with raw material sampling, retain programmes, COA review, external laboratory management, expiration/retest dating, and quality release activities.
• Proven ability to coordinate laboratory operations, investigate quality issues, provide technical direction, and work effectively across cross-functional teams.
• Strong organisational, communication, problem-solving, and documentation skills.

Preferred Qualifications

• Master's degree in Chemistry, Cosmetic Science, Formulation Chemistry, or a related scientific discipline.
• Experience with cosmetic ingredients, OTC drug actives, and other regulated raw materials.
• Previous laboratory supervisory or team leadership experience.
• Familiarity with LIMS, ERP systems, and electronic quality management systems (eQMS).
• Experience supporting audits, supplier quality programmes, deviation investigations, CAPA activities, and continuous improvement initiatives.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.