Implementation Specialist

About us

Rentman is a B2B SaaS scale-up building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 120+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

The Netherlands is Rentman's biggest customer base, and DACH is our second-biggest. As an Implementation Specialist (German-speaking) on our Professional Services team, you make sure our German-speaking customers get the same excellent, hands-on support as everyone else.

You are the solution expert who helps customers realize the full value of Rentman. You deliver paid trainings to existing customers that accelerate onboarding, boost account health, and broaden usage across teams. Everything comes from our standardized service catalogue: the offering is standard, the application is tailored to each customer. These services come on top of what every Rentman customer already gets free of charge: support, the support center, and for some a dedicated CSM.

When you're not delivering customer trainings, you help the wider team stay useful year-round: you build standardized video trainings based on the most common questions coming out of our support center, and you're available to represent Rentman at customer events or trade shows in German-speaking markets.

What you'll do

• Integrate Rentman knowledge with customer-centricity and commercial acumen to provide tailored training, in both German and English, that enhances customer usage, satisfaction, and professional services revenue.

• Deliver at least 60% of your time as direct, standardized-but-tailored training to customers, one-on-one or in groups.

• Lead Migration Packages for new German-speaking customers, taking them from their old system to go-live within 45 days.

• When you're not training customers, build standardized video trainings/webinars addressing the most common issues raised through our support center.

• Represent Rentman at customer-facing events or trade shows in German-speaking markets when needed.

• Always look for opportunities to expand and optimize our professional services and serve more customers in a standardized way.

• Maintain top-level knowledge of Rentman's functionality and industry challenges to advise customers effectively, and keep this knowledge current.

• Excel in administration and process efficiency to ensure internal processes (availability, booking, invoicing) run smoothly, and the customer journey is frictionless.

• Adopt a customer-friendly attitude and deliver high-quality training to ensure an optimal customer experience.

What we are looking for

• Native or very fluent in German and fluent in English. You're equally comfortable running a training in either language.

• Experience training or onboarding customers on a SaaS platform.

• You're curious about how customers actually get their work done and where the tool could serve them better.

• You take ownership of your pipeline and your numbers.

• You communicate clearly, both with customers and internally.

• You keep your training administration, scheduling, and invoicing organized so the customer journey stays frictionless.

Nice to haves

• You've worked inside the AV, production company, or event rental industry and know its workflows from the inside. This is what lets you speak credibly to customers about how they run their business, not just how the software works.

• Familiarity with Rentman or similar equipment rental or event management software.

• Exposure to more than one segment, such as dry hire, staging, broadcast, or corporate AV.

• An existing network in the German/DACH AV and event industry.

What you’ll get

• Competitive salary based on experience, plus 8% holiday allowance

• A results-based bonus based on company performance (up to a full 13th month's salary)

• 25 vacation days to recharge

• Earn an extra day of PTO for each year at Rentman, from your second anniversary up to five years.

• A 4-week paid sabbatical after 5 years to go on an adventure

• Flexible WFH policy & work from anywhere for 4 weeks a year

• Pension plan through BrightPensioen

• An annual training budget to grow your skills

• Access to OpenUp for mental well-being and personal growth

• Your choice of a shiny new Windows, Linux, or Mac

• Stay active with the team: join the Rentman football team, squash and padel, plus a discounted Urban Sports membership

• An OV Business card if you live more than 10km from the office

• An ambitious, inclusive, and diverse international team

• A flexible, energizing workplace with free lunches, office perks (PS5, ping pong, D&D), legendary karaoke nights, and regular team activities

• An amazing office in the heart of Utrecht, in the historic Drift 17

Our process

Here's a breakdown of our recruitment process to give you a clear idea:

• Introduction Call with the recruiter about the job & Rentman, online (30-45 mins)

• Past Experience & Culture Interview with the team, online or on-site (60 mins)

• A take home assignment (max 120 mins)

• Final Skills Interview, on-site (60 mins)

Apply now! For questions or additional information, contact us at [email protected].

At Rentman, we value diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.